Customer Service Technical Support

Emily Vazquez

Phone: 972-***-**** Email: *****.*.*********@*****.*** LinkedIn: bit.ly/3xPN99J

SUMMARY

Detail-oriented professional with a strong foundation in customer service, technical support, and organizational management. Skilled in streamlining workflows, optimizing communication, and fostering collaboration in dynamic environments. Experienced in DevOps practices, technical troubleshooting, and documentation. Committed to delivering excellent service and building meaningful community contributions. WORK EXPERIENCE

DevOps Engineer

AAA Auto Club Enterprises Coppell, TX, USA Feb 2023 - Feb 2024

● Developed and maintained efficient workflows, improving operational efficiency by 40%.

● Collaborated with team members to enhance project development and optimize communication workflows.

● Gained expertise in managing data and tools, ensuring accuracy and efficiency in daily operations.

● Assisted in coordinating projects and maintaining organized documentation for cross-team collaboration. Personal Shopper

Central Market Plano, TX, USA Jun 2021 - Jul 2022

● Organized team activities to improve workflow efficiency and customer satisfaction, leading to an 8.7/10 satisfaction score.

● Provided exceptional customer service, addressing client needs with professionalism and care.

● Supported inventory management, ensuring accuracy and availability of products.

● Designed and implemented tracking systems to optimize order management, boosting productivity by 20% DevOps Intern

Workforce Opportunity Services Remote Aug 2022 - Feb 2023

● Demonstrated organizational skills by managing schedules and meeting deadlines during coding boot camp and internships.

● Contributed to team communication and problem-solving, improving workflow and project outcomes.

● Assisted in documentation and administrative support for team deliverables. Part-Time Associate

Aldi Allen, TX July 2020 - May 2021

● Organized products on the shelves and helped throw trucks to keep the shelves stocked and store full.

● Put together Instacart orders for online orders and helped load the customer’s items into their vehicle.

● Kept my own till in check and made sure to have the right amount by the end of my shift.

● Worked as a cashier to quickly and efficiently help customers while also focusing on a happy customer experience.

GSTL (Guest Service Team Lead)

Target Plano, TX June 2019 - April 2020

● Worked as Flexible Fulfillment where I put together orders for guests and took the orders out to their vehicle within a certain time span.

● Ensured that all cashiers had enough change in there register and closed all of the registers at the end of the night, making sure all register bags were accounted for and returning them to the cash office.

● Welcomed in guests, handling guest’s requests and questions, handling returns, exchanges, and regular purchases

● Backstocked items and also sorted out defective items, organizing and separating chemicals and electronic items.

● Gave in-store overhead announcements regularly

Sales Associate/Cashier

Plato’s Closet Plano, TX June 2018 - April 2019

● Pushed out new product for the store, backstocked and organized old product

● Sorted through and clothing and accessories for the store

● Helped keep the store clean and presentable for customers

● Closed registers and put together financial paperwork for the owner after the store closed.

● Took photos for the company instagram account and sent them to the owner to be reviewed Teacher’s Assistant

Hickey Elementary School Plano, TX September 2016 - May 2019

● Tutored students and helped the teachers grade their assignments

● Kept the classroom organized and ready for the students to come in and learn for the day

● Determined the appropriate reading level for books in the classroom

● Organized books and paperwork for the teachers

● Tutored students and gave them help in subjects they struggled in EDUCATION

The University of Texas at Dallas

Visual Arts & Design

Plano, TX, USA

Dec 2021

Guidewire

Associate Developer Certification

Coppell, TX, USA

Jun 2023

Southern Methodist University

React and Javascript Certification

Dallas, TX. USA

May 2022

SKILLS

Technical:

● CI/CD Pipeline Management

● Workflow Optimization and Automation

● Data Management and Analysis

● Documentation and Administrative Support

● Basic Cloud Computing (e.g., AWS, Azure)

● Software Tools: JIRA, Git, Bit Bucket,

Microsoft Office Suite

● Database management

● Coding knowledge: SQL, Python, Java, C#,

CSS, HTML.

Customer Service:

● Client communication

● Issue resolution

● Front-desk experience.

Soft Skills:

● Communication and team collaboration

● Customer Relationship Management

● Multitasking,Attention to detail

● Problem-Solving and Critical Thinking

● Leadership and Team Coordination

● Time Management and Organization

Administrative:

● Organization

● Time management

● Data entry

● Record keeping

● Scheduling.

Contact this candidate