Citrix Engineer Change Management

Mobile 708-***-**** Email: ************@*****.***

John M. Restivo Citrix Engineer

Professional Summary:

I have spent 10 plus years in the implementation and migration of Virtualization products, including XenApp, Xendesktop, ESX, Vmware Horizon, Azure, AWS, Provisioning Services, Machine Creation Services, and numerous other offerings. I have worked across many industries including Healthcare, Financial, IT Consultancies, and Law Firms. I pride myself in the challenge knowing that no two environments are created the same, and every customer needs a unique set of applications, desktops, and policies to ensure that they meet the markets best practices.

Products and expertise:

Citrix and Vmware Products:

Expert Skills in Xen Desktop 5.6, 7.x (VDI)

Expert Skills in Xen App Version 4.0, 4.5, 5.0, 6.5, 7.18

Expert Skills in Xen Server 6.0 to current

Skills in Citrix App DNA

Expert Skills in Desktop Director Version 2.0 to current

Expert Skills in Provisioning Services 6.0 to current

Expert Skills in Vmware ESX

Expert Skills in App Layering (formerly Unidesk)

Security Products:

Expert Skills in RSA Token Management for Dual Authentication

Expert Skills in Phone Factor Management for Dual Authentication

Microsoft Products:

Expert Skills in Microsoft Office 2K3

Expert Skills in Microsoft Office 2K7

Expert Skills in Windows 7

Expert Skills in Windows XP

Expert Skills in Windows 2000\2003\2008\2012 Server

Migration Products:

Functional Skills with Altiris

Functional Skills with Microsoft SCCM (SMS)

Functional skills with Unidesk

Industry Specific Products:

Worked with Epic

Worked with Meditech

Worked with Microsoft SQL Server

Worked with Open Text DM (Document Management)

Ticket Tracking Products:

Worked with Remedy

Worked with GWI

Technical Skills:

Expert skills in Citrix Engineering \ Adminstration

Expert Skills in VMware Systems Administration

Expert Skills in Azure

Expert Skills in AWS

Expert skills in Vmware Horizon

Expert Skills in Active Directory Management

Expert Skills in Windows Systems Administration

Expert Skills in Change Management Services

Expert Skills in VPN Certificate Management Services

Expert Skills in System setup – Move/Add/Change

EXPERIENCE

Citrix Engineer Innovien Noblesville, IN

January 2023 to Present

Maintained 7.19, 1912 and 2203 XenDesktop\Xenapp Farms

Worked with Service Now for both infra end user support and change management.

Worked with JIRA for both infra and end user support and change management

Managed Azure Environment and Infra

Managed AWS Environemtn and Infra

Expert within Citrix DaaS and administration and engineering.

Attended Daily Scrum calls and maintained and tracked stories in Agile Methodology

Operational Support from user endpoint to infrastructure components.

Monthly Patch Tuesday Patching of Citrix, Vmware Infrastructure

Attended Weekly Calls for Scrum\Agile Frameworks

Attended Weekly CAB meetings for Change management Approvals

Netscaler VPX Administration

Updated PVS Images during change windows

Upgrade MCS Images during change windows

Citrix Engineer InfoSys Noblesville, IN

March 2021 to Jan 2023

Maintained 7.18 XenDesktop Farm

Updated PVS Images during change windows

Citrix Application Layering and Upgrades

Worked with Application Owners to test\deploy applications.

Worked with JIRA for both infra and end user support and change management

Steady state support of Citrix Xenapp and Xendesktop 7.9

App-V Engineering and Administration

Allocated Space in VMware ESX as needed for Citrix Environment

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Managed Citrix Receiver Version on Endpoints

Citrix Engineer IT Tech Services Inc. Noblesville, IN

January 2019 to 2021

Maintained 7.18 XenDesktop Farm

Updated PVS Images during change windows

Citrix Application Layering and Upgrades

Worked with Application Owners to test\deploy applications.

Steady state support of Citrix Xenapp and Xendesktop 7.9

App-V Engineering and Administration

Allocated Space in VMware ESX as needed for Citrix Environment

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Managed Citrix Receiver Version on Endpoints

NTT DATA Noblesville, IN

Citrix Engineer January 2017 to December 2018

Maintained 7.15 XenDesktop Farm

Updated PVS Images during change windows

Citrix Application Layering and Upgrades

Worked with Application Owners to test\deploy applications.

Steady state support of Citrix Xenapp and Xendesktop 7.9

Allocated Space in VMware ESX as needed for Citrix Environment

Administration of Vmware Horizon Environment

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Managed Citrix Receiver Version on Endpoints

VA Hines, IL

Citrix Engineer September 2016- January 2017

Maintained 7.15 XenDesktop Farm

Updated PVS Images during change windows

Worked with Application Owners to test\deploy applications.

Steady state support of Citrix Xenapp and Xendesktop 7.9

Citrix Application Layering and Upgrades

Allocated Space in VMware ESX as needed for Citrix Environment

Administration of Vmware Horizon Environment

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Managed Citrix Receiver Version on Endpoints

Catt Staffing

Citrix Engineer February 2016 to May 2016

Unidesk 2.x Administration

Maintained 7.15 Xendesktop Farm

Updated PVS Images during change windows

Worked with Application Owners to test\deploy applications.

Steady state support of Citrix Xenapp and Xendesktop 7.6

Citrix Application Layering and Upgrades

Allocated Space in VMware ESX as needed for Citrix Environment

Vmware Horizon Administration and Engineering

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Managed Citrix Receiver Version on Endpoints

IUHealth – Indianapolis, Indiana

Citrix Engineer March 2015 to October 2015

Escalation for Citrix Xendesktop and Xenapp issues

Migrated 4.5 to 5.0 and 6.5 as needed.

Worked with Application Owners to test\deploy applications.

Installed, Configured, Patched Citrix hybrid environment

Xenapp, Xendesktop and mix Environments

Citrix Application Layering and Upgrades

Monitored Citrix Environment via Edgesight

Maintained Images for Citrix Xenapp’s Published Desktop and XenDesktop

Vmware Horizon Administration and Engineering

Allocated Space in VMware ESX as needed for Citrix Environment

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

HTC Partners – Naples, Florida

Citrix Engineer September 2014 to January 2015

Escalation for Citrix Xendesktop and Xenapp issues

Migrated Farm to 7.6 from 6.5

On call for multiple customer facing environments and after hours.

Managed multiple Independent Farms

Converged Multiple Farms into new 7.6 farm

Installed, Configured, Patched Citrix hybrid environment

Worked with healthcare applications Epic, Meditech, etc

Xenapp, Xendesktop and mix Environments

Allocated Space in VMware as needed for Citrix Environment

Created \ Maintained Active Directory Citrix Structure

Vmware Horizon Administration and Engineering

Created \ Maintained Citrix Policy Structure as needed

Ultimate Software Ft. Lauderdale, Florida

Citrix Engineer August 2014 to October 2014

Staff Augmentation for Existing Engineer Temporary Leave

On call for multiple customer facing environments and after hours.

Worked with Vendors on Application \ Infrastructure Issues

Xenapp, Xendesktop and mix Environments

Monitored Citrix Environment via Edgesight

Vmware Horizon Administration and Engineering

Maintained Images for Citrix Xenapp’s Published Desktop and XenDesktop

Allocated Space in VMware as needed for Citrix Environment

Publish, update, migrate citrix apps and desktops

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Migrated Users and Applications through Citrix Environment

Active Directory Management

@ MTM Technologies Chicago, IL

Citrix Engineer March 2014 to August 2014

On call for multiple customer facing environments and after hours.

Worked for Managed Services after hours.

Worked with Citrix \ Vmware\ Microsoft \ other vendors

Installed, Configured, Patched Citrix hybrid environment

Xenapp, Xendesktop and mix Environments

Monitored Citrix Environment via Edgesight

Allocated Space in VMware as needed for Citrix Environment

Publish, update, migrate citrix apps and desktops

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Migrated Users and Applications through Citrix Environment.

Active Directory Management

@ Chicago Hospitals (National Surgical Hospitals)

Citrix Engineer December 2012 to June 2013

Steady state support of Citrix Xenapp and Citrix Xenapp published desktop environment.

Xenapp migration from 4.5 to 6.5

Installed, Configured, Patched Citrix hybrid environment

Xenapp, Xendesktop and mix Environments

Managed Tricerat Simplify Profile Management Solution

Monitored Citrix Environment via Edgesight

Maintained Images for Citrix Xenapp’s Published Desktop and XenDesktop

Allocated Space in VMware as needed for Citrix Environment

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Migrated Users and Applications through Citrix Environment

Active Directory Management

Conducted Help Desk Training for Citrix session support

Tek Partners JM FAMILY Deerfield Beach, Florida

Citrix Engineer May 2012 to September 2012

Escalation for Citrix Xendesktop and Xenapp issues

Migration from Xenapp 4.5 to 6.5

Installed, Configured, Patched mixed Xenapp and Xendeskop environment

Xenapp, Xendesktop and mix Environments

Migrated Citrix Environment from Xenapp 5.0 to 6.0

Maintained Images for XenDesktop VDI

Allocated Space in VMware & XenServer as needed for Citrix Environment

Published Citrix Applications (Microsoft Office 2k3, 2k7, Customer Apps)

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Migrated Users and Applications through Citrix Environment

Active Directory Management

Server Operating System virtual machine environment setup

Conducted Help Desk Training for Citrix session support

EZEN Computer Services Green Bay, WI

Citrix Engineer February 2012 to May 2012

Primary Escalation Point for all Citrix Issues

Monitored Citrix Environment via Edgesight

Migrated Citrix Environment from Citrix 4.5 (PS) to XenApp 6.5

Maintained Images for Citrix Xenapp’s Published Desktop and XenDesktop

Allocated Space in VMware as needed for Citrix Environment

Published Citrix Applications (Excel, Word, PowerPoint, Outlook, Open text DM, Relativity, AS400, other company related apps)

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Migrated Users and Applications through Citrix Environment

Active Directory Management

Server Operating System virtual machine environment setup

AON Insurance Chicago, IL

Citrix Engineer & VPN Solutions March 2010 - January 2011

Primary Escalation Point for all Citrix Issues

Monitored Citrix Environment via Edgesight

Migrated Citrix Environment from Citrix 4.5 to 5.0

Maintained Images for Citrix Xenapp’s Published Desktop and XenDesktop

Allocated Space in VMware as needed for Citrix Environment

Published Citrix Applications (Excel, Word, PowerPoint, Outlook, Open text DM, Relativity, AS400, other company related apps)

Created \ Maintained Active Directory Citrix Structure

Created \ Maintained Citrix Policy Structure as needed

Migrated Users and Applications through Citrix Environment

Active Directory Management

Server Operating System virtual machine environment setup

Conducted Help Desk Training for Citrix session support

Magnetar Capital LLC.

Citrix Desktop Engineer - Chicago, IL July 2008 - September 2009

Primary Escalation Point for all Citrix Issues

Migrated Citrix Environment from Citrix 4.0 to 4.5

Published Citrix Applications

Allocated Space in VMware as needed for Citrix Environment

Maintained Images for Citrix Xenapp

Imaged Desktops and Laptops via Altiris

Maintained Software packages \ software refresh for citrix environment

Zack’s Investment Research December 2006 – May 2007

Windows Desktop Support - Chicago, IL

Prepared and delivered cost\sales model for Citrix Implementations.

Citrix Desktop troubleshooting and Server Administration

Setup new employee computers to department’s demand

Maintained 3rd Party Software

Published Citrix Applications (Excel, Word, PowerPoint, Outlook, Bloomberg)

Active Directory Management

Server Operating System virtual machine environment setup

Data Cable Management

VLAN port Management

Education:

Completed Citix CCA Certification

Hands on Citrix Engineer and Administration Experience

Unidesk Operator Training Completed

Completed Computer Aided Drafting classes (college)

Completed A+ Computer Repair course. (college)

Completed Graphic Design 1 course. (college)

Completed Client Operating Systems Class (college)

Completed Wireless Infrastructure class (college

Completed Windows, Linux, Unix, OS class (college)

Completed Server Operating Systems Class (college)

Completed Network Essentials class (college)

Completed Network Security class (college)

Completed Advanced Hardware class (college)

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