Management Specialist Quality
Resume:
LaTosha Coleman
Fairmont, NC 28340
Cell: 910-***-****
Email: ****************@*****.***
CLEARANCE: SECRET
EDUCATION: Strayer University Tacoma Park, Washington, DC
Associate degree: 06/2010; GPA: 3.30
Major: Business Administration and Health Care Management
Experiences:
Alaka’ina Foundation, 12565 Research Pkwy, Orlando, FL 32826 – 40 hrs./week; 03/22/2022- 11/30/2024 Quality Management Specialist U.S. Army Medical Research of Chemical Defense (USAMRICD) – Elizabeth Utterback 301-***-****
USAMRICD-APG- EDGEWOOD, MD.
Quality Management Specialist- -DOD Contractor- Active Secret clearance
Receive, review, edit and track the process of all Standard Operating Procedures (SOPs) received by and within the Quality Management Office. Ensure all SOPs meet Army and regulatory compliance as required. SOPs may include procedures and workflow documents to review as part of the SOP Compliance Audits.
Responsible for Tracking, Reviewing, Revision and Retiring of all SOPs’ and using the correct version number in the correct sequences. Processing SOPs’ Annual reviews for current policies received. Ensure they have the correct signatures are correct for posting to the Institute Intranet (e.g., SharePoint) system within two working days of receipt.
Responsible for a thorough review of a SOP Draft, which includes spelling, grammar, formatting, security markings, accurate and current references. The type and size of document to review within 3-5 working days of receipt. Will provide their comments within the document, via (track changes) for editing/tracking and will notify the QMO Chief of any concerns prior to return to the proponent.
Prepare quality management analysis on reporting of the SOPs’ and recommend corrective action, suggestive language /preventive measures to take.
Input data into the document management system for USAMRICD to include multiple QMO databases for document control and workflow procedures. Systems include Excel, Word, Access, Adobe Reader, and SharePoint.
follow up with the Proponent, as well as Chief or Deputy of QMO when needed (e.g., have not had a response from the proponent), regarding status of documents (e.g., SOPs) that are pending review (initial or final) or approval signatures within 7 days of submission to the proponent.
Responsible for inputting SOPs,’ into the Army Records Information Management System for all areas of the Quality program as required by the QMO Chief or QMO Deputy.
Maintain the document management system for USAMRICD to include maintaining multiple QMO databases for document control and creating workflow procedures. The frequently used systems, Excel, Word, Adobe Reader, Access, and SharePoint.
RELI Group Inc. 7125 Ambassador Rd. Windsor Mill, Maryland 21244- 40 hrs./week; 03/18/2019-03/19/2022. Onyeka Obi 347-***-****
Project Administrative Support Specialist -CMS-Contractor
Administrative Support- assist as a Federal Contractor in its efforts to reach and track large claims appeals settlement agreements.
The project is providing administrative, operational, technical, and program management support for up to five concurrent or consecutive appeal resolution initiatives and ensure all deadlines are on schedule.
The initiatives are designed to reduce the pending backlog of data and clean up on all administrative levels.
Internal and External Customer Service- function as a liaison in performing and tracking communication with internal and external stakeholders.
Provides technical Assistance- project updates, daily/weekly reports, obtain data pulls from the secure external systems, develop manuals and standard operating procedures.
Assist with the program management-for executing day-to-day activities as well as long term planning to ensure the overall coordination of all tasks supporting and as directed to other offices and projects.
Peer review for the team project-perform daily, weekly, monthly emails to clients, stakeholders for close out accounts, tracking accounts for status updates, data entry, perform updates for daily-weekly stand-up meetings.
Counsel the team on tracking and auditing aging reports, perform test cases in Service Now System
Assist with other teams’ projects, when needed.
Certificates of Completion:
Project Management Diploma- December 2024
Risk Management – April 2023
Intro to Supervision 2022
Good Documentation Practices -April 2022
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