Customer Service Support

AT ASHLEY THOMAS

***************@*****.*** 318-***-**** Shreveport, LA 71118

PROFESSIONAL

SUMMARY

Dynamic and results-oriented professional with extensive experience in customer service roles, notably. Excelled in problem resolution and customer support, achieving high satisfaction rates. Skilled in critical thinking and data entry, adept at transforming customer challenges into positive outcomes through effective communication and team collaboration.

SKILLS Customer Service

Customer Support

Problem Resolution

Team Collaboration

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Problem-solving skills

Verbal and written

communication

Call Center Operations

Communicating with clients

WORK HISTORY Customer Service Associate Wayfair 09/2019 - 04/2024 Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Maintained a high level of product knowledge, providing accurate information to customers.

Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative 01/2016 - 06/2019 Teleperformance USA

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Call Center Representative AT&T 02/2013 - 11/2015 Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. EDUCATION Northshore Senior High School

LANGUAGES English

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