Program Manager Supply Chain

Sri Saranu

Fremont, CA 650-***-****

*******@*****.***

Senior Program Manager

Cross-Department Collaboration, leadership skills, and extensive industry experience in implementing projects on time.

Experienced Senior Program Manager in diverse industries, including utilities, finance, procurement, supply chain, manufacturing, software licensing, Property Tax, and service contracts.

●Proven Track Record: Consistently delivers high-quality services, leads cross-functional teams, and drives process improvements.

●Strong Interpersonal Skills: Builds strong working relationships and communicates effectively with employees and managers.

●Analytical Expertise: Possesses strong analytical, critical thinking, and decision-making skills.

●Leadership and Mentorship: Adept at leading and managing projects, mentoring, and training employees.

Core Competencies:

●Full Life Cycle Project Management

●Delivery Management

●Third Party Integration Experience

●Compliance Expert

●NPI

●ERP Implementation

●Agile / Scrum Frameworks

●Team Leadership and Training

●Troubleshooting / Critical Thinking

●Mergers / Acquisitions Integration

●CRM Implementation-Salesforce / Oracle

Career Highlights

Successfully overhauled Cisco’s global supply chain, ensuring full compliance with the Trade Agreement Act (TAA). Spearheaded this extensive cross-functional initiative involving 12 SCRUM teams and a budget exceeding $10 million. This transformative program was implemented and replicated across key regions, including China, India, and numerous other countries where Cisco operates, resulting in consistent global compliance and operational success.

Led the high-impact merger and acquisition of NDS (Network Digital Systems) a $5billion company into Cisco, a multi-million-dollar program. This initiative involved comprehensive integration across teams and systems, delivering a seamless transition that enhanced Cisco’s operational capabilities and market presence.

Implemented robust solutions for Cisco's Adaptive Security Appliance (ASA) devices, focusing on enhancing their reliability and performance. Addressed critical security challenges and successfully reduced the frequency and severity of issues, improving overall product stability and customer satisfaction.

Played a pivotal role in architecting the new Tax Collection System for Santa Clara County's Department of Tax and Collections (DTAC), specifically for the Transient Occupancy Tax (TOT). This initiative modernized one of the nation's second-largest tax collection agencies, enabling streamlined processes, enhanced compliance, and improved interaction with the property tax system. The system's robust design ensures accurate and efficient tax collection, significantly benefiting the county's fiscal operations.

Developed and implemented comprehensive Quality Control (QC) and Quality Assurance (QA) processes at Pacific Gas & Electric Company (PG&E). These initiatives ensured the consistent delivery of high-quality work that met both regulatory standards and internal requirements. By establishing robust frameworks for oversight and compliance, contributed to enhanced operational efficiency and regulatory adherence across PG&E's projects.

Professional Experience

Sr Program Manager, Pacific Gas and Electric Company July 2023 – Present

Quality Control and Assurance Leadership: Directed QC/QA processes to ensure consistent work delivery across critical domains, including CIRT (NQC), SI QC Ground Transmission, SI QC Distribution, SI QA Transmission, and SI QC Distribution, while meeting stringent regulatory and internal standards.

Comprehensive Documentation and Training: Spearheaded the development of documentation workflows and conducted field employee training programs to drive adherence to quality benchmarks.

Process Optimization: Conducted thorough quality assurance reviews and introduced innovative processes that improved operational efficiency and compliance.

Scrum Team Leadership: Effectively managed multiple cross-functional Scrum teams, fostering collaboration among data engineers, QA specialists, DevOps professionals, reporting analysts, and field operations teams to ensure seamless project execution and delivery.

IT Business Analyst, Santa Clara County Probation Department Mar 2021-May 2023

Stakeholder Collaboration: Engaged with key stakeholders, including business managers, technical teams, and end-users, to thoroughly understand the requirements for updating IBM mainframe systems. Conducted workshops, interviews, and surveys to gather inputs, prioritize needs, and address existing system limitations.

Ensured clear communication between business and technical teams to translate complex requirements into actionable deliverables.

Identified pain points in legacy workflows and proposed solutions to enhance system performance and usability.

Process Documentation and User Adoption: Created comprehensive documentation outlining business processes, system functionality, and workflow changes to support the transition to the updated systems.

Developed user manuals, process maps, and training materials tailored to various user groups.

Conducted training sessions and provided hands-on support to ensure users could effectively navigate and utilize the enhanced systems.

Established feedback mechanisms to address user concerns and continuously improve adoption strategies.

Program Manager, Cisco Systems Aug 2019 – Mar 2021, Mar 2012- Feb 2016, July 2016 – Dec 2016

Cross-functional Collaboration: Successfully overhauled Cisco’s global supply chain, ensuring full compliance with the Trade Agreement Act (TAA). Spearheaded this extensive cross-functional initiative involving 12 SCRUM teams and a budget exceeding $10 million.

Process Optimization: Streamlining workflows between NDS and Cisco Systems to avoid disruptions and maximize synergies.

Change Management: Managing the transition for employees and stakeholders, aligning cultures, and ensuring continuity of operations.

Program Execution: Overseeing the multi-million-dollar program to meet strategic and operational objectives on time and within budget.

Senior Business Analyst, Santa Clara County Tax Office Aug 2018 –Aug 2019

System Architecture and Development:

Designed and architected the innovative Transient Occupancy Tax (TOT) system, a fully standalone platform tailored for efficient tax collection. The system was engineered to seamlessly interact with the Property Tax System, enabling synchronized data exchange and robust operational workflows.

oBuilt a scalable and secure architecture to accommodate current and future tax collection needs.

oIntegrated advanced features to automate calculations, streamline reporting, and enhance user accessibility.

Compliance Leadership:

Ensured the development and implementation of the TOT system adhered to all relevant company and departmental guidelines, including regulatory standards and data governance policies.

oConducted thorough compliance reviews throughout the project lifecycle to mitigate risks.

oImplemented stringent security protocols to safeguard sensitive financial data.

Additional Experience

Business /QA Analyst: Skire Inc, Menlo Park, CA Merged with Oracle

Business/ QA Analyst: Kasenna Inc, Mountain View, CA Merged with Time Warner

Education

Bachelor of Sciences, Nagarjuna University, Guntur, AP, India

Master of Information Sciences, University of New South Wales, Sydney, Australia

Programming and Databases (Northern Alberta Institute of Technology), Edmonton, Canada

Technical Proficiencies

Domain Expertise: Supply Chain, Channel Partner, Software licensing, Service contracts, Cisco Commerce Workspace, Supply Chain Management, Compliance, Project Management, Product Management.

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