Process Improvement Community Relations

MONIQUE J. REID

Process Improvement, Team Building, Operational Organization, Dynamic Problem-Solver

Conveys in team leadership and development, organizational management and community relations.

A resourceful problem solver, habitually recognized as an infectious leader and team builder, an effective communicator who is

adept in system integration, requirement forecasting and aligning operational goals into project/program success. Earned numerous

awards and commendations in recognition of exceptional team contributions and innate leadership skills.

Core Strengths:

• Effective Communicator

• Team Engagement/ Leadership

• Outreach Organizer

• Brainstorming Coordinator

Professional Certification:

CPR / Completed 2021

Professional Experience:

Clerk - Hornets Fan Shop & Spectrum Center, Charlotte, NC (Dec 2021 – March 2022)

• Hornets Fan Shop - served as a clerk for the Hornets Fan Shop, focused on ringing customers up and organizing merch as well as greeting customers in and out.

• Spectrum Center – served as a merchandise clerk for concerts and gained commission from how many sales sold each concert.

Recreational Assistant, Tom Sykes Recreation Center, Charlotte, NC (May 2022- Present)

• Plans and conducts over 10 programs for the community and youth yearly that focus on healthy and affordable lifestyles

• Manages administrative work with programming, Registration, planning budgets for programs, and maintaining organization

• Leads marketing for upcoming events

• Motivates and coached youth cheerleading team (The centers first Cheerleading team), created cheer competition routine and created cheers with little experience

Internship Experience:

Aug – Nov 2023

JCSU Football Intern, Charlotte NC

• consists of helping organize uniforms for gamedays and practices, as well as washing and drying materials

Aug 2023 - Jan 2024

Carolina Panthers Internship, Charlotte NC - Communications Department

• consisted of working with the communications department with the Panthers in the press box during games. Assisting workers with stats, assisting photographers with their credentials and also helping security with check- ins.

May 2024

North Carolina Hall of Fame, Charlotte NC - Direction Helper

• consisted of directing guests to and from the Hall of Fame event in the Charlotte Convention Center.

June – Aug 2024

Queen City Pro-Am Intern

• Consists of getting experience with game operations, fan engagement, merchandise sales etc.

• Gained interviewing experience with amateur and professional athletes. Education

Sports Management Major Johnson C. Smith University, Charlotte, NC Other Relevant Information:

• Maintained GPA 3.1 Johnson C. Smith University (2021- Present)

• Most Outstanding Defensive Player Johnson C. Smith University (2023) Charlotte, NC 28216 / m. 910-***-**** / *************@*****.***/

/https://www.linkedin.com/in/monique-janiva-7260bb296/

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