Customer Service Representative

MIRIAM IDANG

Houston, TX ***** 346-***-**** ***************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

Attention to detail.

Ability to multitask.

Account Management

Clear communication.

Intermediate computer knowledge.

Exceptional communication skills.

Team leadership.

Business Development Understanding

Ability to work in fast-paced environment.

Writing skills

Microsoft Office

Administrative experience

Microsoft Excel

Teaching

Customer Relations

Work History

Customer Service Representative 12/2020 to Current

Trinity Healthcare Center – Houston, TX

Maintaining a professional, emphatic and positive attitude toward customers at all times.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Communicating with customers through various channels

Met customer call guidelines for service levels, handle time and productivity.

Keeping records of customer interactions, transactions, comments and complaints

Provide accurate and valid information by using suitable methods and tools.

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative 09/2015 to 11/2019

Special Piping Materials – Houston, TX

Receive inbound and outbound calls from members.

Verify accuracy and resolve general customer issues using multiple resources and records.

Prepare, edit, distribute and correct specialized documents or entries

Contact customers with past-due accounts

Ensure that all work is completed accurately and in compliance with client specifications and company policies.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered customer advice and assistance, paying attention to particular needs or wants.

Responded to customer requests for products, services, and company information.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service/Marketing Intern 03/2011 to 02/2015

Majority – Houston, TX

Resolve product or service problems by clarifying customer's complaints, determining the problem, and selecting and explaining the best solution to solve the problem.

Expediting corrections and adjustments, follow up to ensure resolution.

Maintained financial accounts by processing customer's adjustments

Contribute to team effort by accomplishing related results as needed.

Manage large amounts of incoming calls.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Arts: History And International Relations

UNIVERSITY OF LAGOS - University Of Lagos Nigeria

Contact this candidate