Customer Service Team Member

BALWINDER SINGH

**** ***** *****, ***********, *******, L4T1T3. Tel: 647-***-****

Email: ******************@*****.***

Objective: to seek to join the team at Tim Hortons as a Team Member. The company stands to benefit from exceptional customer service skills and communication abilities in multiple languages that can significantly enhance the overall experience and satisfaction of the guests.

Summary of Skills & Qualifications:

•Leadership: Supervised and trained a team of 5 members, leading and delegating tasks including emergencies, and providing feedback to ensure high-quality service and guest satisfaction.

•Customer Service: Provided exceptional customer service, anticipating and meeting guest needs, resolving complaints, redirecting guests to their desired location, and maintaining a positive attitude to ensure customer satisfaction.

•Communication: Communicated effectively with guests and team members, actively listening to their needs and concerns, and providing solutions to ensure a positive experience.

•Problem-solving: Handled unexpected challenges with poise and professionalism, identifying problems and developing creative solutions efficiently to ensure a positive outcome for guests and team members.

•Certificates- Business Etiquette: Phone, Email and Text, Opera Cloud, Smart Serve, Food Handler, Emergency First Aid with CPR C, AED, Marketing Foundations: integrated marketing strategy.

•Languages- English, Punjabi, Hindi.

•Computer Skills- MS Excel, Accounting/Finance, Front office and Cashiering, Profiles and Reservations, Group Sales, Events, etc.

Education:

Business General.

Niagara College Toronto, ON April/2024

Relevant Classes Include:

•Business Ethics

•Current events: The world

•Canadian business law

•Recruitment

•New venture development

•Equity diversity and inclusion in Canada

•GPA: 3/4

Relevant Experience:

Runner, Continental Hotel, Nawanshahr, Punjab, India June/2021 – June/2022

Communication Skills: Clear communication with both the kitchen staff and the serving staff is essential. Runners need to relay any special instructions or changes in orders accurately to ensure a seamless dining experience.

Team Player: Restaurant service relies on teamwork, and a good runner collaborates effectively with servers, hosts, and kitchen staff to ensure smooth operations during busy periods.

Physical Stamina: The job of a runner often involves a lot of walking, lifting trays, and standing for extended periods. Physical stamina is essential to keep up with the demands of the job.

Attention to Hygiene and Food Safety: Runners handle food directly, so they must adhere to strict hygiene and food safety standards to prevent contamination and ensure the health and safety of customers.

Interests:

Travelling: Exploring new places, meeting diverse groups of people, and learning about different cultures and traditions.

Language enthusiast: Learning new languages and being able to interact with people in different languages.

Contact this candidate