Customer Service Retail Associate

Dyanna Robertson

Location: Brooklyn, NY Email: [*********.********@*****.***] Phone: [929-***-****] Bio

Dyanna Robertson is an ambitious and multi-talented professional with a proven track record of excellence in customer service, operational management, and conflict resolution. As a dedicated college student, Dyanna has consistently demonstrated her ability to thrive in high-pressure environments while delivering exceptional service and efficiency. Her hands-on experience at FedEx Office and Chipotle Mexican Grill has honed her skills in customer relations, cash handling, store management, and advanced printing techniques. Known for her unwavering work ethic, impeccable punctuality, and ability to de-escalate conflicts with poise, Dyanna stands out as a dynamic and results-driven individual poised for success in any fast-paced setting.

Professional Experience

Shipping and Retail Associate

FedEx Office, New York, NY

December 2023 - Present

● Entrusted as the designated store opener, showcasing outstanding reliability and responsibility in managing daily operational setup with precision.

● Deliver exceptional customer service, expertly managing complex printing and shipping requests while maintaining a calm and professional demeanor in all interactions.

● Leverage expertise with Canon and HP printers to produce high-quality marketing materials, including posters, business cards, and bound presentations.

● Utilize FedEx Fuse and OTP systems to ensure seamless processing of shipping orders, providing tailored solutions that exceed customer expectations.

● Excel in conflict resolution by skillfully de-escalating challenging situations, transforming potential issues into positive customer experiences.

● Demonstrate superior multitasking abilities, balancing customer assistance, store maintenance, and the execution of intricate print jobs to ensure a smooth and efficient workflow.

● Provide passport photo services with meticulous attention to federal guidelines, enhancing the store's reputation for comprehensive service offerings. Cashier

Chipotle Mexican Grill, New York, NY

August 2022 - January 2023

● Greeted customers with enthusiasm and professionalism, delivering personalized service that elevated the customer experience.

● Managed cash, check, and credit transactions with impeccable accuracy, reinforcing trust and confidence in the store's financial operations.

● Collaborated seamlessly with shift managers to address and resolve customer concerns, ensuring a welcoming and positive dining environment.

● Maintained an organized and visually appealing store layout by restocking and arranging front-lane merchandise.

● Assisted kitchen operations by preparing fresh ingredients and handling food preparation equipment, demonstrating versatility and a strong work ethic.

● Skillfully managed returns, refunds, and transaction discrepancies, ensuring customer satisfaction and loyalty.

Volunteer

Cru Inner City, Long Island City, NY

2018 - Present

● Provided critical support to low-income families, organizing and distributing food, clothing, and toys with a compassionate and community-focused approach.

● Maintained clean and operational facilities to ensure a welcoming and supportive environment for program participants.

● Represented the organization with integrity and professionalism, contributing to the delivery of essential services to the community.

Education

Bachelor of Arts in Digital Communications and Media Post University, Waterbury, CT

2022

High School Diploma

St. Francis Prep, Fresh Meadows, NY

Honors Regents Diploma, 2018-2022

● Honors: Honor Roll

● Activities: St. John's University Provost Scholarship, Women in Business Club, Model United Nations

Key Skills

● Exceptional Customer Service & Conflict Resolution: Expertly handle diverse customer interactions, employing advanced de-escalation techniques to resolve conflicts and ensure customer satisfaction.

● Precision Cash Handling & Transactions: Proficient in managing a wide range of financial transactions with exceptional accuracy and integrity.

● Advanced Printing & Production Expertise: Skilled in utilizing Canon and HP printers to produce high-quality printed materials, including marketing collateral, posters, business cards, and more.

● Expert Shipping & Logistics Management: Highly experienced with FedEx Fuse and OTP systems, ensuring efficient and accurate shipping processes.

● Strategic Store Management & Multitasking: Proven ability to manage store operations effectively, demonstrating reliability as the designated opener and excelling in multitasking to maintain an organized, customer-friendly environment.

● Effective Communication & Problem-Solving: Strong communicator with the ability to engage customers, promote services, and resolve issues effectively.

● Dependability & Punctuality: Recognized for exceptional punctuality and reliability, consistently delivering results in time-sensitive situations. Certifications & Awards

● St. John’s University Provost Scholarship

● Honor Roll (2018-2022)

Additional Information

● Passionate volunteer dedicated to community service and positively impacting the lives of others.

● Highly adaptable and detail-oriented, with a focus on delivering exceptional results in dynamic and fast-paced environments.

● Ambitious and goal-driven, committed to leveraging her skills and experience to excel in future professional endeavors.

References available upon request.

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