Customer Service

Blessing Gaye

Forney, Tx *****, (Willing to relocate) 515-***-****, *************@*****.***

EXPERIENCE

Concierge

Hilton, Dallas, Texas

Dec 2023 - Present

● Welcomed visitors and clients, providing a professional and friendly first impression while determining their needs and directing them to appropriate resources, resulting in improved visitor satisfaction.

● Provided concierge services to guests, including booking reservations, providing local recommendations, and arranging transportation, enhancing overall guest experiences.

● Utilized organizational skills to streamline appointment scheduling and resource management, significantly improving operational efficiency.

● Organized and maintained the reception area to ensure a welcoming and safe environment for clients and staff, reinforcing a positive organizational image.

Customer Service Representative

Walmart, Des Moines, Iowa

Aug, 2019 - Oct 2023

● Delivered exceptional customer support by efficiently processing transactions and addressing inquiries, resulting in increased customer satisfaction ratings.

● Built positive relationships through a friendly demeanor and proactive communication, leading to repeat business and enhanced customer loyalty.

● Utilized problem-solving skills to resolve customer issues effectively, ensuring a seamless shopping experience and promoting brand trust.

Cashier/Clerk

Hy-Vee, Des Moines, Iowa

Mar 2017 - July 2019

● Provided high-quality customer service by assisting customers with their purchases, answering questions, and resolving any issues to ensure a seamless shopping experience.

● Demonstrated strong product knowledge to assist customers in locating items, which contributed to a positive shopping environment and increased customer loyalty.

● Maintained cleanliness and organization at the checkout area and throughout the store, which improved overall customer satisfaction and shopping convenience. Library Assistant, Clerical

Des Moines Public Library, Des Moines, Iowa

June 2016 - August 2016

● Provided excellent service by helping patrons locate materials and answering inquiries, ensuring a positive experience for all library visitors.

● Managed the circulation desk operations, processing check-ins and check-outs efficiently and maintaining accurate records to streamline library services.

SKILLS : Exceptional communication, interpersonal skills, Critical Thinking, Issue Resolution, Communication/Customer service, Organizational Skills, Collaboration, Microsoft Office, Multitasking, Microsoft, Excel EDUCATION

B.A In Public Relations - Iowa State University 2023

[Relevant Certifications or Training related to Customer Service, if applicable]

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