Customer Service Representative
Resume:
James Harris
Toledo, OH
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Operations & Technology Support
Thomson Reuters-Ann Arbor, MI
January 2022 to November 2022
Provided tax support and software support for tax professionals. Customer Service Representative
DTE Energy-Detroit, MI
August 2021 to December 2021
Received incoming calls remotely and took payments of customer's utilities. Handled Personal Information including Invoice and Credit Card info. Medical Data Entry Clerk
APS Medical Billing-Toledo, OH
April 2016 to October 2018
Reviewed and corrected errors on Medical Insurance claims ranging from wrong personal information to correct insurance information
Front Desk Clerk
Volunteers of America-Toledo, OH
January 2016 to March 2016
Supervisor: LaSummer Hudson
Position was 3rd shift Night Front Desk/Admissions for Transitional Housing Facility - Noted when residents entered/exited facility - Filed incident reports - Contacted Building Maintenance when tenant had repairs/ issues to report - Checked Visitors In/Out of facility with Identity Verification Customer Service Job
Technical Support
Velocity-Holland, OH
September 2015 to October 2015
Holland, OH
September 2015 to October 2015
answered calls for Walgreens Photo Department - Verified Store information - Provided technical trouble shooting for a variety of Photo department machines - Placed replacement orders for new equipment an refills on for specified parts
Technical Support
American Broadband & Telecommunications - Toledo, OH Technical Support
1 Seagate Center-Toledo, OH
March 2013 to August 2015
Toledo Ohio 43604 877-***-**** Supervisor: Curt Church Received Incoming Customer Service Calls ranging from: - Bill Payment - Technical Support - Phone Programming - Phone Activation - Dealer Relations - Data Entry
Technical Support
Page Plus Cellular-Holland, OH
September 2009 to April 2011
1615 Timber Wolf Road Holland, Ohio 43528 800-***-**** Supervisor: Scott Bashara (EXT: 331) Received Incoming Customer Service Calls ranging from: - Bill Payment - Technical Support - Phone Programming - Phone Activation - Dealer Relations - Data Entry Data Entry
American Broadband & Telecommunications-Toledo, OH February 2009 to June 2009
104 North Summit Street Toledo Ohio 43604 419-***-**** Supervisor: Jackie Toth - Placed sales calls to potential Customers, convincing them to change Telephone and cable Providers - Handled Private Information regarding Customer - Data Entry
Customer Service Representative/Customer Sales Representative Hickory Farms/Pfaelzer Brothers-Maumee, OH
October 2008 to December 2008
Contact Phone 419-***-**** Supervisor: Lisa Bryant • Handled large volume of customer service related calls regarding ordering of perishable items, including shipping options and charges. • Assisted customers with payment options and billing inquiries • Handled private information regarding customer billing information and credit card accounts • Data Entry Customer Service Representative
USA Mobility-Columbus, OH
July 2007 to November 2007
Contact Phone: 866-***-**** Supervisor: Michael Wachter • Handled large volume of customer service related calls • Assisted customers with payment options and billing inquiries • Handled private information regarding customer billing information and credit card accounts • Data Entry Call Center Manager/Head Of Customer Service
NOLEF Merchant Solutions-Toledo, OH
2005 to 2007
Contact Phone: 866-***-**** • Managed a team ranging between 5-15 Call Center agents • Made sure team goals (15 appointments a week/agent or 60 appointments set per week for the team) were met.
• Set 20+ appointments along with Manager duties • Confirmed all appointments (Team) via call back procedure • Data Gathering & Entry • Briefed outside sales department on all pertinent appointment information • Provided detailed maps for outside sales on appointment locations • Made calls to already subscribed customers to check if they were happy with service or if there was anything more we could provide for them. - Went on Customer Service related requests by local are Customers regarding equipment replacement, set-up and operations
Call Center Agent
NOLEF Merchant Solutions-Toledo, OH
2005 to 2005
to 2005
• Set appointments via phone for Outside Sales Department • Met weekly individual goal of 15 appointments a week • Data gathering & entry • Verified all appointments (Individual) via Call Back pr Education
High school or equivalent
Landmark College - Putney, VT
1992 to 1994
The Knox School - St. James, NY
1987 to 1990
Skills
• Ms office
• Customer Service
• Data Entry
• Data-Entry
• Excel
• Word
• Software Troubleshooting
• Telecommunication
• Telemarketing
• Medical Billing
• Sales
• Windows
• Management
• CRM software
• Salesforce
• Workday
• English
• Communication skills
• Time management
• Negotiation
• Research
• Financial services
• Call center
• IT
• Help desk
• B2B
• Customer support
• Tax experience
• Accounting
• Account management
• IT support
• Inside sales
• Customer service
• Microsoft Office
• Phone etiquette
• Data entry
• Microsoft Excel
• Microsoft Outlook
Additional Information
Skills
Proficient MS Office Suite (10+ years)
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