Customer Service Quality Assurance

Problem Solving Creativity Customer Service

Alexander Deitrick

DENVER, CO 720-***-**** *****************.*@*****.*** LinkedIn Github Quality Assurance Analyst/Engineer

Problem solver with background in customer service with experience using POS systems. Customer forward ability to make sure that customer expectations are met. Ability to solve problems creatively while also recognizing possible barriers for those problems. My passion for tech comes from my own belief that it’s crucial to solving the problems of the world. My growth mindset and passion for technology have been the key to my successes. CORE COMPETENCIES

Agile Jira Postman Food and retail POS experience Golang HTML and CSS Java Javascript Customer Service SQL

Selenium Problem Solving Reliable System facilitator Attention to quality EDUCATION and CREDENTIALS

Activate Work Training Camp - Quality Assurance Automation engineer

(February 2022 - July 2022) Denver, CO

Metropolitan State University of Denver - Bachelor of Science in Business Administration

(September 2017 - May 2021) Denver, CO

EXPERIENCE

Mindera, Quality Assurance Analyst (August 2022 - Present) Remote

• Worked with the development team to find bugs and defects alongside providing documentation of testing.

• Used tools including Postman and browser devtools to make sure that backend of experiences functioned correctly.

• Tested experiences on browsers as well as mobile web and applications. Chili’s, Server/Bartender (January 2018 - May 2020) Brighton, Colorado

• Took orders from customers and entered them into POS for customer satisfaction with an eye for accuracy

• Worked with customers to make sure that issues found with food were sufficiently met.

• Cleaned the bar and followed sanitation processes for food safety Great Water Brewing Company Server/Busser/Host (September 2016 - May 2017) St. Paul, Minnesota

• Planned out and maintained reservations on nights which may have concerts and or hockey games

• Collected customer feedback and made the necessary changes to exceed customer satisfaction goals

• Used problem solving skills to ensure that situations were appropriately handled in a professional manner

• Maintained cleanliness of the restaurant in order to ensure that tables could be sat continuously Ross Dress for Less - Loss Prevention Specialist (October 2014 - May 2015) Brighton, Colorado

• Greeted customers to ensure they feel welcome.

• Took account of potential theft instances and reported unusual cases to managers.

• Worked with managers to ensure that money was appropriately taken custody of.

“Creative problem solver with a lot of customer experience”

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