Support Specialist Help Desk
Resume:
Oluseye Adegoke Fowode
Parkville, MD 21234
**********@*****.***
OBJECTIVE: I am looking to gain employment with this company for the opportunity to be a dedicated and reliable addition to achieving the goals of this establishment.
SKILLS AND ABILITIES
●Troubleshooting Network Issues
●Hardware and Software Repair
●Help Desk Support
●System Performance Assessment
●Pay attention to detail to meet the expectations of the employer
●Hard Working and aiming to please an employer
●Fast Learner of new tasks
●Flexible in work hours
●Motivated to work and learn new tasks
PROFESSIONAL EXPERIENCE
Ueller Impron USA August 2018 - June 2020
Product Support Specialist
Hanover, MD
Duties:
●Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
●Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
●Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
●Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
●Troubleshooted and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
●Maintained servers and systems to keep networks fully operational during peak periods.
●Managed and prioritized multiple projects simultaneously, worked independently and drove results.
●Analyzed and applied technical information from interviews with engineers, operators and suppliers.
OMSA Integrated Services Limited August 2015 - June 2018 Project IT Support Specialist
Lagos, Nigeria
Duties:
●Coordinated supply of 2 million liters of AGO to NAOC's onshore locations in Lagos, Abuja & PHC as Operations Coordinator.
●Supported the operations department in the offshore delivery, loading and discharging of Ago on the Akpo Fields in PHC as Project Support Specialist.
●Supervised all forms of data analysis, storage and management exercises within the organization as IT Coordinator.
●Provided Project support services for the entire laying of fiber cables at SWIFT base stations terminating at MainOne manholes (distance - 40km) as, Coordinated installation of metro and backhaul fiber optics connections to up to 100 apartments in Southern View Estate, Lagos.
●Facilitated communication between vessel masters and product surveyors in the loading and discharging exercise conducted on Akpo offshore fields, PHC as IT specialist.
●Managed data on supply of fresh water to LADOL on board the Egina rig offshore Lagos.
●Supported the operations department in the offshore delivery, loading and discharging of AGO to MV Venice on the Asabo field in Calabar as Project Support Specialist.
●Supported the operations department in the offshore delivery, loading and discharging of AGO on the Egina rig in Lagos as Project Support Specialist.
●Networked computers and routers to enable communication and information sharing.
●Troubleshot and resolved system related issues in real-time to minimize operational down time.
●Maximized system capabilities by studying technical applications and making recommendations.
●Analyzed system performance, trends and mainframe server capacity to provide optimal resource utilization.
EDUCATION
Robert Gordon University MS in Information Technology For Oil And Gas Industry August, 2014
Covenant University BS in Computer Science
July, 2011
Reference
Available upon Request
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