Customer Service Representative
Resume:
Elisa Garcia Gonzalez
******.*******@*****.***
Objective:
To obtain a position offering advancement and continue growth. Summary:
Bilingual, Management, Data entry, Clerical and Excellent Customer Service. Experience:
04/2023 - 07/2023
Unifi Aviation, LLC / Delta Global Services, LLC - Mobile, Al. Ramp Supervisor:
Inspect Aircraft on arrival and departure, assist on fuel for aircraft, equipment inspection - tugs, beltliners. ULD and GPU, Have agents ready and positioned to unload and load aircraft with packages, Load Planner and GSC certified.
08/2022 - 12/2022
Alorica Call Center - Saraland, Al.
Customer Service Representative:
Remote, Inbound/Outbound calls, assist customers with their Bank accounts and Zoom calls.
03/2022 - 04/2022
Alorica Call Center- Saraland, AL.
Customer Service Representative:
Inbound/Outbound calls and assist customers with their accounts ID.ME 06/2019 - 04/2020
Platinum Contracting Group, LLC: Spanish Fort, Al. Receptionist/Administrative Assistant:
Open/Close office, answer phone, fax, scan, copy, powerpoint, excel, filing, making employee’s files, review resumes and assign jobs to experienced candidates.
08//2017- 03/2019
Results Call Center: Mobile, Al.
Customer Service Representative/Supervisor:
Take Inbound/Outbound calls, assist members on calls, take members orders, payroll, power point, word, excel, troubleshooting, manage up to 26 agents, coach agents, evaluate calls, customer service, team meetings, conference calls and daily supervisor meetings.
09/2018 - 11/2018
Amazon: Mobile, Al.
Seasonal Scanner/ Customer Return:
Scan packages, stacking packages onto pallets, separating packages to proper lanes and loading and unloading. Scan packages and inspect items: clothing, shoes and other accessories for resale.
Education: Houston, Texas
GED – 1990
Reference Available Upon Request
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