Customer Service Data Entry
Resume:
Gregory Zamy
Lead trainer - Orlando Health
Orlando, FL 32839
************@*****.***
I am a highly motivated self-starter with good analytical, problem solving, verbal and written communication skills. My goal is to pursue a position that will allow me to capitalize on my customer service strengths as well as support the company's vision. Authorized to work in the US for any employer
Work Experience
Lead Trainer/Medical Transporter
Orlando Health Medical Center - Orlando, FL
2011 to Present
Supervise other transporters, training new employees, maintaining personnel files and responding to complaints. They evaluate the work load and assign personnel as needed to make sure all resources are being maximized. In this fast-paced role, transporters also charged with scheduling and dispatching other transporters or even directing the flow of traffic into the hospital, re-routing when necessary to avoid back-ups.
• coordinates with doctors, nurses and other medical professionals -
• to take patients from their rooms to various locations for X-rays, scans, surgery and other medical tests or procedures. -
• This means helping patients in and out of bed, or using wheelchairs, stretchers and medical transport vans to get them from the emergency room to a room, from one room to another, or down to the lobby for checkout.
Service engineer
Lockheed Martin IH - Orlando, FL
2008 to 2011
Typical work duties of a service engineer include:
• responds to customer complaints; evaluates and resolves problems of the customer.
• Assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
• Works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product.
• Maintains product manuals; provides customers with regular reports and feedback on their service requests.
• Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions. Customers Service Representative
Trend line Marketing - Orlando, FL
2005 to 2007
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Completes supporting paperwork and data entry as required
• Accurately captures customer information
• Creates and maintains service reports
Warehouse Worker
United Parcel Service (UPS) - Orlando, FL
2003 to 2005
• Sorted items according to its destination.
• Prevented load shifting or damaging by using bracing and strapping techniques.
• Listen closely during team meetings to gain complete understanding of duties required for each shifts.
• Packed boxes by filling voids and arranging items to fit appropriately based on size, dimension, and weight.
• Operated forklifts and pallet jacks to transfer large products from one area of the warehouse to the other.
Education
Certificate in Computer Technology
Florida Technical School - Orlando, FL
2007 to 2008
High school diploma
Jones High School - Orlando, FL
2002 to 2006
Skills
• Supervising Experience
• Microsoft Excel
• Microsoft Word
• Team management
• Problem management
• Communication skills
• Motivational interviewing
• Microsoft Access
• Cybersecurity
• SQL
• Product Development
Languages
• Haitian Creole - Expert
Certifications and Licenses
Computer Technology
2007 to 2008
• Computer applications
• Program Software
• Cybersecurity
CPR Certification
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