Customer Service Store Manager
Resume:
April Scott
Baltimore, MD *****
*********@*****.***
Accomplished and energetic retail management with a solid history of achievement in management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer service, time management, and leadership skills. Friendly and enthusiastic person with over 25 years in Customer Service Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer
Work Experience
Customer Service Manager (CSM)
Giant Food - Burtonsville, MD
October 2021 to Present
1. Completing Daily Safety and food compliance walks 2. Cash office assistanting
3. Customer service Western Union compliance officer 4. Handling and solving everyday customer service problems and concerns 5. Human resource
6. Hiring staff
7. Developing associates to grow within a company
8. Given disciplinary when needed
9. Planning company events donations and giveaways Store Manager
Dollar Tree - Baltimore, MD
March 2015 to November 2021
• Managed a staff of 22 employees
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new associates and team members
• Coordinated schedules and assigned associates' shifts
• Conducted training sessions
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships Store Manager
Rite Aid Pharmacy - Baltimore, MD
April 2000 to March 2015
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Inventory stock and reorder when inventory drops to a specified level. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Plan budgets and authorize payments and merchandise returns. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Security officer
ASC Security - Baltimore, MD
June 1998 to June 2000
Provide security by patrolling interior and exterior of Mall and escorted unruly people off the premises.
Report need for police or medical assistance.
Monitor exterior and interior from the Command Center, dispatching patrol Unit when needed Education
High School Diploma
Frederick Douglass High School - Baltimore, MD
June 1998
Baltimore City Community College - Baltimore, MD
Skills
• MARKETING (10+ years)
• SALES (10+ years)
• AND MARKETING (10+ years)
• RETAIL (10+ years)
• RETAIL MARKETING (10+ years)
• Merchandising (10+ years)
• Team Building
• Retail Management
• Scheduling
• Inventory
• Supervising Experience
• Store Management Experience
• Planograms
• Profit & Loss
• Cash Handling
• Interviewing
• Management
• Loss Prevention
• Payroll
• Recruiting
• Retail Sales
• Time management
• Customer service
• Management
• Leadership
• Security
• Human Resources
• Budgeting
• Assistant Manager Experience
Additional Information
Skills
Retail management Customer and Personal Service
Sales and Marketing Administration and Management
Active Listening Coordination
Monitoring Management of Personnel
Resources
Contact this candidate