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Customer Service Representative

Austin, TX
September 27, 2023

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Mr. Anthony J. Dylla

Mobile – 512-***-****

Summary: Extremely quick and versatile University of Texas at Austin graduate 2008; MBA Graduate of Keller Graduate School at Devry University. Excellent attention to detail; A well rounded educational career, starting in engineering with training in psychology, business, and government; Texas Exes Life Member and volunteer, Habitat for Humanity, volunteer for The Central Texas Food Bank of Austin, as well as CPR/First Aid certified by the American Red Cross.

Sports Official: Austin Social Sports Club. September 2021 - present

Remote Customer Service Representative

AnswerFirst. June 2021. – August 2021

Trellis Company July 2020 – November 2020

Full Service Shopper pt – Instacart – February 2019 – present

Essential worker during 2020 pandemic. A number of duties including customer service, punctuality, time management, attention to detail, good driving record, reliable transportation, self management, self hygiene, the ability to lift up to 30-40 lbs often, and a clean cut appearance. An essential worker during the pandemic shutdown in the spring of 2020.

•Warehouse Clerk – Adecco employment agency - fall 2018 - June 2019

•Merchandiser and Cashier - Kohls Department Stores fall/winter holiday season 2015 - 2016

•Contact Representative - U.S. Department of the Treasury, 2015, leave of absence due to death in family

•Tax Examining Technician – U.S. Department of the Treasury, Jan 2012- 2015 GS-06

A wide variety of duties including expert proofreading, processing, and evaluating tax returns using a number of computer programs, and tax related flow charts in order to resolve errors on the tax forms and with tax payers accounts. As well as minor administrative and clerical duties involving excel, databases, email, filing and recording paperwork for the processing of tax returns. Account transfers, minor account audits, and analysis for accuracy. A dedication to the security of tax payer PII and a public trust in the confidentiality of their records and accounts including domestic and international tax payer accounts. 10-key proficiency, 50-70 typing proficiency. Advanced mathematical, and algebraic equations, and a college level reading proficiency, and strong attention to detail.

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