Customer Service Accounts Payable Accounts Receivable Reconciliation

SHELICA JACKSON

Fredericksburg, VA *****

850-***-**** **************@*****.***

Delivering Results in Accounting & Logistics While Serving as a Strategic Business Partner

Accounting Professional and Military Veteran with 20+ years of customer service in various roles from logistics to operations support and financial analysis that have facilitated multibillion-dollar equipment/software procures and significant budgets. Proven ability to be a corporate steward interacting and collaborating with multiple levels of management and diverse cultural audiences. Possess extensive knowledge in reconciliation, accounts payable, accounting, financial reporting, and utilizing accounting software. Exceptional relationship builder with keen skills, high level of initiative, attention to detail and commitment to excellence and growth. Self-starter who is driven to contribute to the overall success of an organization at all levels. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Bachelor of Science in Accounting.

Areas of Strength

Cash Flow Analysis

Accounts Receivable/Payable

Quality Assurance

Training & Development

Adjusting Entries/Data Validation

Financial Management

Risk Mitigation

Logistics/Acquisitions

Auditing

Admin Support

Acquisitions

Strategic Planning & Problem Solving

WebTA

GAAP

Clearance: Top Secret (SSBI: December 2022)

PROFESSIONAL EXPERIENCE

Mayvin/Customs & Border Protection – Washington, D.C 2022 – Present

Program Analyst – Acquisitions

Demonstrate in-depth knowledge of the policies, regulations, and procedures relating to contract files and management

Use acquisition techniques such as price analysis, and market research, to process procurement.

U.S. Small Business Administration – Washington, D.C. 2020 – 2022

Loan Officer/Team Lead

Accumulates, prepares, organizes, executes and submits SBA 7a and 504 loan packages. Functions as the liaison with service center personnel and centralized departments to ensure clients receive prompt accurate service.

Process disaster loans in a high volume production environment, while meeting and or exceeding production goals.

Analyzation of income, home ownership, business documentation; insurance, business and personal tax returns.

Verify and examine information and accuracy of loan application and closing documents.

Ordering transcripts, verification of employment, title and applicable case numbers.

Assisting loan officers with obtaining documentation needed from borrowers.

Contact credit bureaus in order to check applicants’ credit and personal references.

Builder Services Inc. of North Carolina – Creedmoor, NC 2017 – 2020

Accounts Payable Clerk/Accounts Receivable Clerk

Handle daily A/P processes; manage vendor /sub contractor relations; oversee the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactons. Maintain A/R records; prepare statements, bills, and invoices; process payments; respond to customer inquiries, and reconcile expenses to general ledger. Assist in preparaton of annual budges and montly forecasts, while keeping the overall company financially on track.

Manage the accurate and timely processing of up to 30,000 receipts/invoices ($1M) per month for large loss jobs

Assesssment and closure of A/P sub-ledger on a monthly basis, validated content and resolved all issues ahead of schedule

Train users & serves as the primary troubleshooter on new system processes, which propelled efficiency gains & cost-savings

Institutes formal cross-checking of invoices, turning around problems of supplier and sub contractor overpayments, resulting in saving thousands of dollars each month

Renegotiate payment terms with dozens of suppliers/vendors from net 30 to net 15 days for timely payment, improving cash flow and facilitated company’s sustainability of profitability

Identify customers who are not paying in accordance with stated terms and develop action plans to improve payment trends

Assist in the preparation of journal entries, account analyses, and reconciliations that support month-end closing procedures, ensuring timely and accurate reporting

Maintain accurate records of all transactions affecting responsible areas and provide financial information to all departments in the company

Oversee adjustments to customer accounts related to credit account write-offs and other adjustments

Tracks budgets, process vouchers, and managed A/R to process invoices, adjustments, and credits leading to Earned Value Added Service Award in Q3 2017, Key Contributor Award Q4 2019 for providing exceptional customer satisfaction

United States Air Force – Various Locations 1996 – 2016

Chief, Logistics Plans & Integration

Developed positive business relationships with internal and external stakeholders. Researched and identified customer needs and worked with clients to achieve customer satisfaction. Responsible for training 45k personnel across multiple regions to prepare them for deployments. Provided analytical data for key leadership to showcase effective readiness state of units/organizations of all levels.

Directed and allocated personnel, materials, supplies, and finished products to appropriate locations in support of Air Force missions

Developed and maintained Integrated Master Schedule, perform analysis to identify risks and created mitigation strategies

Managed Air and Space Expeditionary Force (AEF) concepts for assigned units to ensure training, personnel, and equipment are on ready status to support the combatant commander

Coordinated complex travel arrangement for executives and military personnel in the US and internationally

Led 70 reviews and validated 225 checklist items; prepared the organization for upcoming organizations inspections; passed 100% inspections

Lead, Logistics Plans & Programs, Supervisor

Logistics team professional responsible for providing a number of services to move people, cargo, and classified materials to various locations around the world. Provide life cycle management for software, hardware, and a set of systems to include disposition plans. Fully integrated the 12 Integrated Product Support (IPS) Elements as well as integrated logistics support to program offices.

Executed deployment planning and readiness actions for 16K members in a National Capital Region and worldwide; monitored units, personnel, and cargo movement deadlines using Time Phase Force Deployment Data (TPFDD)

Communicated with personnel and customers by telephone and e-mail to schedule pickup and delivery times for time-sensitive parts to ensure deadlines were met

Provided professional development, mentoring, & resources to ensure staff maintained high operating efficiency & accuracy

Managed mission budgets totaling $3.2M ensuring local contracts, support agreements, support agencies, and materials are captured, paid for, and closed out prior to fiscal year

Network Systems Administrator

Served as the Network Systems Administrator and First Line Supervisor. Managed a team of 15 in the areas of office work, administrative, and customer service. Guided staff in handling difficult problems and resolved escalated complaints reducing man-hours needed at help desk enterprise levels.

Resolved customer complaints and answer customers effectively and professionally

Designed, implemented, and evaluated staff training and development programs, customer services initiatives, and performance measurements criteria

Prepared and issued work schedules, deadlines, and duty assignments for executive and administrative staff

Gathered and analyzed client needs to identify, predict, interpret, and evaluate system and network requirements

Provided information for personnel actions regarding training, organization policies, and eligibility for activities

Supported initiatives and vision of the organization; assessed gaps in staff training and provided development that increased proficiency

EDUCATION

Bachelor of Science in Accounting Florida Institute of Technology

Associates of Arts in Logistics Community College of the Air Force

Associates of Arts in Resource Management Community College of the Air Force

Certification Program in Accounting University of Virginia

NOTABLE AWARDS

Joint Commendation Medal Joint Service Achievement Medal Value Added Service Award Top Contributor Award

TECHNICAL SKILLS

Software: Microsoft Office, SharePoint, Sage, QuickBooks

Operating Systems: Mac / Microsoft Windows

Contact this candidate