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Customer Service Operations Manager

Lancaster, OH
September 27, 2023

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Bradley Forrest

Lancaster, OH *****


Work Experience

Delivery Specialist

Embrace healthcare

March 2008 to October 2020

(12 years 8 months)

-developed 2nd shift deliver program

- customer serves with both patients and staff

-delivered confidential medical supplies and pharmaceuticals Night security office

Mount Carmel Health System

July 2003 to February 2008

(4 years 8 months)

-Patrolled s out buildings and hospital. Secured and reported trespassers

- Helped folks at their worst moments

-Trained and used deescalation skills to stop assailants and others Warehouse Operations Manager

Ame's dpt stores

September 2000 to July 2003

(2 years 11 months)

-supervised stock crew scheduled

-customer serves, managed staff and customer complaints

-took calls answered questions, wrote corrective actions Line Cook

Olive Garden

August 1999 to August 2000

(1 year 1 month)

-Line cook

-Ran line

-Stocked supplies

Night Supervisor

Sam's Club

June 1996 to August 1999

(3 years 3 months)

-Started as Night to night supervisor.

-Stocked shelves, made the schedule,

-Supervised the crew of at times up to 20.


Clearcreek High School

1992 to 1996


• De-escalation

• Critical Thinking

• Loss Mitigation

• Research Skills

• Communication

• Customer Service

• Microsoft Outlook

• Retail Loss Prevention

• Shrink Management

• Analytical Skills

• Management


Certifications and Licenses

Driver's License

AED Certification

Baton Permit

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