Customer Service Data Entry/Fraud Analyst
Resume:
Sharon Almquist
FRAUD/CLAIMS SPECIALIST
Pingee Grove IL 60140
adzzu2@r.postjobfree.com
OBJECTIVE
My objective is to provide outstanding customer service, with integrity and collaboration,.
EDUCATION —
EXPERIENCE
Mother Theodore Guerin
River Grove, IL Diploma
December 2021 – July 2023
Merchant Disputes/Fraud Specialist •Claims • JP Morgan Chase
December 2020 – November 2021
Sr. Account Specialist • Decedent Processing • JP Morgan Chase
May 2020 – September 2020
Customer Service Rep • Inbound Call center • Dovenmuehle Mortgage
My responsibilities included, answering inbound calls, making outbound calls to customers and merchants.
Maintaining APH and AHT
Quality monitoring
Investigating merchant disputes and fraud claims
KEY SKILLS —
COMMUNICATION
Data Entry
Customer Support/Exp
Phone Etiquette
Communication
Attention to Detail
Analytical Skills
Account management
Skilled Multi tasker
Fraud Prevention
I go above and beyond in any role I have accepted. I believe in giving an outstanding customer service experience to all customers. Over the years I have been recognized by many of my peers for my positive attitude and being an outstanding team player. I have been assigned extra projects due to my ability to multi task and prioritize.
LEADERSHIP
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