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Customer Service Data Entry/Fraud Analyst

Location:
Hampshire, IL
Posted:
September 27, 2023

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Resume:

Sharon Almquist

FRAUD/CLAIMS SPECIALIST

**** ****** **. **** *

Pingee Grove IL 60140

847-***-****

adzzu2@r.postjobfree.com

OBJECTIVE

My objective is to provide outstanding customer service, with integrity and collaboration,.

EDUCATION —

EXPERIENCE

Mother Theodore Guerin

River Grove, IL Diploma

December 2021 – July 2023

Merchant Disputes/Fraud Specialist •Claims • JP Morgan Chase

December 2020 – November 2021

Sr. Account Specialist • Decedent Processing • JP Morgan Chase

May 2020 – September 2020

Customer Service Rep • Inbound Call center • Dovenmuehle Mortgage

My responsibilities included, answering inbound calls, making outbound calls to customers and merchants.

Maintaining APH and AHT

Quality monitoring

Investigating merchant disputes and fraud claims

KEY SKILLS —

COMMUNICATION

Data Entry

Customer Support/Exp

Phone Etiquette

Communication

Attention to Detail

Analytical Skills

Account management

Skilled Multi tasker

Fraud Prevention

I go above and beyond in any role I have accepted. I believe in giving an outstanding customer service experience to all customers. Over the years I have been recognized by many of my peers for my positive attitude and being an outstanding team player. I have been assigned extra projects due to my ability to multi task and prioritize.

LEADERSHIP



Contact this candidate