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Customer Service Project Management

Location:
Dallas, TX
Posted:
September 27, 2023

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Resume:

Project Administrative Assistant and Document Specialist

Operations - Team Leadership - Organization Development - Coordinator

Dynamic, punctual and dependable professional with extensive experience coordinating, overseeing a broad range of Documentation Management and Operations functions with over 30 years of various construction experience.

Highly motivated, self-starter with outstanding decision-making, organizing, motivation, individual/team development, time management and communication skills.

Dependable, hands-on leader capable of training and directing top-performing teams, upgrade and enhance procedures, devise and implement operational plans.

SKILLS

Document Control

Office Management

Project Management

Code Compliance

Estimating

Planning/Scheduling

Procurement

Copiers

Reconciliations

Proposals & Bids

Customer Service

Project Coordinator

Educational Programming

Assessment

PowerPoint

Innovative

Excel

Design Implementation

Analysist

Operational Manager

Closing Documentation

Revit

ISO - 9000

Coaching, Team Building

MS Office

MS Project

SharePoint

HP Plotters

Primavera/Java

SAP

AutoCAD

Inventor

EXPERIENCE

MediRevv 10/2017 – 2020

Patient Experience Representative

Customer Service Representative

Confidential/sensitive documents

Accounts Receivable

Collections

HIPPA verification

General Dynamic Information Technology 11/2015 - 06/2017

Customer Service Representative

Confidential/sensitive documents

Robert Half Office Team 10/2012 – 11/2015

Remote site Deliveries,

Proposals,

Closing Documents,

Change Orders,

Procurement,

Subcontractor/Supplier verification

Reconciliation accounts for payment,

Scheduling/Coordination

Customer Service

Confidential/sensitive documents

Auditor

Information Technology/Contracts –Government

Full time student, BSA concentration in Project management 08/2012- 02/2014

MSM concentration in Homeland Security 06/2011- 08/2012

J H Reagan High School- Houston ISD-Houston, Texas 09/2004 - 06/2011

STEM/Robotic Teacher

Software

Design

Drafting

Management (Classroom and Competitions)

Class Inventory and Purchasing

Project Management (Competition)

Schedule

Procurement

Inventory Control

Robotic Competition Coach and Sponsor

Windham School District- Hutchins Unit-Hutchins, Texas 12/2002 - 09/2004

AutoCAD Instructor

Taught inmates AutoCAD basics

Independent Contracting 01/2000 - 12/2002

Commercial Drafter

Architect, Interior, Space planning designer,

Designing blueprints, civil cellular sites drawings,

Bid packages

Designing blueprints, drawings, manuals

Procurement

Documentation control

Project Scheduling

Estimating

Communication Building Drafter/National Code Compliance –

Production Planning/Scheduling

Conversions of AutoCAD/Microstation/dxf.

Publishing (product technical manuals)

Contacting various state offices and ensuring products met current state building codes,

Permit drawings for state cellular equipment enclosures.

Following the product through the production process

Keeping up with the status of product as it proceeds through the assembly line until shipped

Technical manual

SAP Manufacturing floor

EDUCATION

Colorado Technical University 02/2014

M.S. Degree- Management/Homeland Security - Summa Cum Laude

Colorado Technical University, Colorado Springs, Co. 08/2012

B.S. Degree - Business Administration / Project Management -Cum Laude

Dean’s List

Wayland Baptist University, Plainville, TX 09/2004

Secondary Teaching Certification

Wayland Baptist University 09/2004

Trade and Industry Teaching Certification,

CCI, Arlington Texas 10/1996

AutoCAD Certification

CERTIFICATIONS and TRAINING

Texas TEXES Technical Education Certified 2004

AutoCAD Certification, BrainBench 2003

OSHA Certification 2010

First Aid and AED Trained and Certified 2010

Para Professional – TEC Lifetime

SMU Infinity Program 2008-2010

Rice Engineering Design Education (REDE Program) 2008-2010

Texas Trades and Industry Certification 2004

VOLUNTEERING

US FIRST 2005-2014

Robotic Inspector/Judge

SpaceCity BEST Robotics 2005-2012

Judge

Houston BotBall, LLC 2005-2012

Judge

ACCOMPLISHMENTS’

Texas Technology Student Association (TTSA) VEX State Champions 2009

National Technology Student Association (TSA) VEX Champions 2009

Texas FIRST Tech Challenge (FTC) State Champions 2010

FIRST Robotic Competition (FRC) Lone Star Awards 2008-2010

Perfect Attendance 2008-2010

Recognized for integrity, excellence, initiative, and enthusiasm, a true motivator and student/faculty. 2004-2011

Professional & Personal Experience

Crisis Management Plans

Planning Development

Knowledge in applicable regulations

Consulting

Ability to interact with all levels of any company

Building Code Compliances

Excellent written and verbal communication skills

Ability to multi-task projects

Experience the ability to work independently or cooperatively in project boundaries

State & EPA Code, Compliance, and Regulations

PROFESSIONAL AFFILIATIONS

Project Management Institute

Sigma Beta Delta Honor Society

Texas Education Agency

FIRST Robotics

Availability

Immediate Remote

Salary Requirements

$25 Hourly Remote

Onsite $75,000 min



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