Customer Service Data Entry

Solomon Gebretatios

571-***-**** ******************@*****.*** linkedin.com/solomon057 Indianapolis, IN PROFESSIONAL SUMMARY

Aspiring cybersecurity professional motivated co-institutional National Science Foundation LiFT Scholar passionate about helping organizations defend against cyberattacks. Effective team leader with proven track record of cultivating talent and directing cohesive teams to success. I am seeking a Full-time job to gain hands-on experience in the field of IT or cybersecurity. SKILLS & HIGHLIGHTS

● Cybersecurity fundamentals

● Ethical hacking

● Linux administration

● Cisco network administration

● Database design and administration

● PHP full-stack application development

● UX design

● Python

● Descriptive and inferential statistics

● Information systems design

● Data mining

● Computer and Information Ethics

● Java

● Trainer

● Leader

● Multilingual

PROFESSIONAL EXPERIENCE

Supervisor February 2018 – Present

Target, Carmel, IN

● Supervise team of 150 employees within areas of customer service, cash handling, inventory, sales, and data entry to boost customer service rankings and ensure smooth operations

● Provided expert training to onboard new cashiers on how to operate the Register

● Maintained retail product knowledge to support customers and increase sales

● Investigated customer complaints and recommended solutions to ensure customer satisfaction Key Project

I collaborated on a project with four of my classmates to build a website to sell tv shows and movies using HTML, PHP, SQL, some Javascript, and CSS. In order to display my show data, I'm also using Composer.json to install everything from my SQL. I was given the assignment to create the SQL database, integrate everything that everyone had done, and design the website so that it looked excellent. We did a great job. We may have finished our project in the top three in our class. EDUCATION

Bachelor of Science, Informatics May 2022

Indiana University School of Informatics and Computing, Indianapolis, IN

● National Science Foundation: LiFT Scholar

Associate of Science, Cybersecurity/Information Assurance December 2020 Ivy Tech Community College, Indianapolis, IN

● National Science Foundation: LiFT Scholar

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