PROBAL

BHATTACHARYYA

ADDRESS-- VILL- NEW NALDANGA, POST- SOUTH NALDANGA VIA BANDEL,

DIST- HOOGHLY, PIN- 712123, BANDEL, WEST BENGAL.

(C)983******* / Mail- adzzgn@r.postjobfree.com

LinkedIn- https://www.linkedin.com/in/probal-bhattacharyya-8b574337/

PROFESSIONAL SUMMARY

Highly efficient Operations Manager with more than five years of experience supervising

multiple teams of employees while planning and maintaining work schedules and updating

procedures and policies while performing students service activities, marketing activities,

sales, accounts receivable, billing and payroll duties.

SKILLS

Customer interface expertise.

Exceptional workflow management.

Strong problem solving aptitude.

Educational counseling.

Planning and organizing

Operations management

Branch supervision

Career counseling.

Performance management.

Team Collaboration.

WORK HISTORY

MARCH 2018-PRESENT

OPERATION MANAGER-BRANCH / ASCENSIVE EDUCARE PVT.LTD Own all branch objectives and overall branch supervision

Ensure achievement of overall Branch Targets by generating business and cross sales

Ensure all components of the branch sales model function as per design

Complaints Handling, Review Branch Operations reports

Knowledge and experience in organizational effectiveness and operations management

Knowledge of business and management principles and practices

Knowledge of human resource principles and practices

Critical thinking and problem solving skills, Planning and organizing and leading.

MAY 2013-FEBRUARY 2018

TEAM LEADER / ISBM (Indian School of Business Management & Administration) Collaboratively plan for student success by working with administrators and colleagues to develop and implement educational standards for education team. Daily operation management, strategy development, training and mentoring. Oversaw the team of correspondent representatives delegating tasks and scheduling work hours.

JUNE 2011-APRIL 2013

MARKET DEVELOPMENT CONSULTANT / S R GLOBAL PVT. LTD

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Managed customer calls effectively and efficiently in a complex. Handle customer inquiries by telephonically. Research required information using available resources. Manage and resolve customer complaints.

(SAME PROCESS, TRANSFERRED FROM IBM DAKSH).

MARCH 2010-JUNE 2011

CUSTOMER CARE EXECUTIVE / IBM DAKSH

Including service levels, handle time and productivity.

Solved unresolved customer issues.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Maintained up-to-date knowledge of product and service changes.

Managed work flow to exceed quality service goals.

EDUCATION

Name of

Board / Council

Year of Passing

Subjects

% of Marks

Examination

Madhyamik

W.B.B.S.E.

1998

General

52.88 %

Higher Secondary

W.B.C.H.S.E.

2000

Commerce

47.3 %

B.B.A.

N.I.M.T(Delhi)

2013

General

67.25%

OTHER QUALIFICATION

Name of

Board / Council

Year of Passing

Subjects

% of Marks

Examination

MRIT.

Diploma

(Calcutta Medical

2003

Physiotherapy

72.38 %

Collage.)

MRIT.

Certificate

(Calcutta Medical

2003

Yoga therapy

62.41 %

Collage.)

MRIT.

Massage

Certificate

(Calcutta Medical

2003

58.2%

therapy

Collage.)

ADDITIONAL INFORMATION

Father’s Name :

Date of Birth :

Marital Status :

Religion/Caste :

Languages Known :

Mihir Bhattacharjee.

01.06.1982.

Single.

Hindu/General.

English, Hindi, Bengali.

HOBBIES

Cooking, Playing Cricket.

PLACE: Hooghly.

Signature

DATE:

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