Customer Service Sales Force

IVY SMITH

***** ****** ******* *****, *******, TX 77095 832-***-**** *******@****.***

Professional Summary: Highly adept and business-savvy bilingual saleswoman and successful business owner with a proven track record of over 15 years in elevating revenue and driving success for my family's internet-based business. Additionally, I possess 10+ years of experience in commercial B2B outside sales. Recognized as a motivated closer and skilled manager, I fearlessly pursue sales opportunities and possess comprehensive expertise in managing the entire sales cycle while placing a strong emphasis on nurturing customer relationships.

Work Experience:

Owner, SAAMS & THE BIG RED BEARD (Houston, TX) - 09/2010 to Current

-Established and managed multiple online stores, including eBay, with a vast inventory of 50k+ items in stock under the username Thebigredbeard.

-Achieved a remarkable milestone of over $8,000,000 in online sales over the past decade.

-Spearheaded the development of automated systems for order management, CRM, automated emails, and process streamlining.

-Oversaw all aspects of customer service, encompassing email responses, returns, customer building/retention, and problem resolution.

-Proficiently handled truckload deliveries, processed inventory, and prepared items for listing.

-Conducted eBay auction listings and ensured the maintenance and upkeep of the online store.

-Supervised the shipping and inspection of daily orders, including domestic and international shipments.

-Ensured inventory quality control and diligently monitored daily order fulfillment, product inventory levels, staffing, and payroll.

-Skillfully executed customer marketing and maintained an active presence on social media to drive traffic to the store.

Commercial Account Representative, Aaron Rents, Inc. (Houston, TX) - 6/2008 to 12/2010

-Spearheaded commercial sales in South Florida for both new and existing businesses. Successfully managed large-scale projects from contract signing to installation for the entire region

-Took charge of proposals, contracts, onsite installation management, and fostered strong client relationships both before and after sales

-Assisted the sales force with forecasting, goal setting, and performance reporting for all accounts.

-Proficiently handled order processing and project fulfillment for the central US sales force.

-Demonstrated expertise in Microsoft Office, Excel, PowerPoint, and Word

-Sales Coordinator, Philips BTS, Inc. Miami, FL Chicago IL – 2008 to 1999

-Assisted the sales force with forecasting, goal setting, and performance reporting for all accounts.

-Proficiently handled order processing and project fulfillment for the central US sales force.

-Demonstrated expertise in Microsoft Office, Excel, PowerPoint, and Word

Education: AA Business Administration - Graduated 1995 Miami Dade College, Miami Dade, FL.

BBA Business Administration - Graduated 1997 American Intercontinental University, Weston, FL.

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