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Quality Control Assurance

Kaufman, TX
September 26, 2023

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Royse City, TX *****

214-***-**** -


Insightful Analyst and Recovery Manager with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.



08/2014 to 03/2023 Technical

Analyst Citi –

Irving, TX

Performed quality assurance and quality control assessments of support ticket fulfillment.

Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.

Authored technical requirement documentation to suit business goals and technological limits.

Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.

Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.

08/2000 to 08/2014

Recovery Management System Administrator

Citi – Irving, TX

Worked with users to determine areas of technology in need of improved usability.

Coded System with Business request for change

Managed onboarding and offboarding of employees.

8/1995 to 08/2000

Controls Analyst

Microsoft Office, RMS System, FDR

Citi – Irving, TX

Reported problems and concerns to management.

Inspected items and compared against standards to meet regulatory requirements. Collected and analyzed data to measure effectiveness of quality control processes. Performed tests and inspections to conform to established standards. 08/1990 to 08/1995 Recovery Manager

Citi – Irving, TX

Complied with established internal controls and policies. Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Developed strategic plans for day-to-day financial operations. Established internal audit procedures to validate and improve accuracy of financial reporting

07/1988 to 08/1990 Internal Recovery Supervisor

Citi – Irving, TX

Managed group of 20 Internal Collectors

Reported on and recommended actions related to financial stability of potential clients.

Recommended and implemented techniques to improve productivity and cut costs for company.

Identified needs and provided training to clarify expectations of collections agents. Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.

Interviewed and assisted in selection of candidates for collections positions on team of 20.


No Degree: Political Science

Texas A& I Kingsville - Kingsville, TX

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