Customer Service Rep

Jameka Thompson

**** *** **. *******, ** *****

PHONE:313-***-**** ******.************@*****.***

SUMMARY

Experienced CSR that can identify with the customers needs. Pledged to provide quality customer service to the customer. I am experienced with troubleshooting technical shipments and returns. Will do what it takes to answer any question that the customer has. EDUCATION

Earn & Learn Workforce Training Program, Southwest Economic Solutions Detroit, MI. Math, language arts, computers, customer service and soft skills. Complex Hi-Lo/Forklift Operator Training Program - Detroit Training Center, 10/ 2016

Customer Service Certificate, International Business Training Association

Hi-Lo Driver Certification, Detroit Training Center

First Aid/CPR, Detroit Training Center

OSHA Safety Training, Detroit Training Center

High School Diploma Hamtramck High School 6/ 2014

EMPLOYMENT HISTORY

Qualfon, Assembly Specialist Highland Park, MI 7/2022 - 10/2022 As an Assembly Specialist, I was responsible for making boxes, putting various items inside of those boxes, communicating with my team members, and meeting the daily queue. United Towing, Customer Service Rep. Dearborn, MI. 9/2020 - 11/2020 As a Customer Service Representative, I was responsible for providing follow-up calls to customers who have received car repair services, and making sure that they were satisfied with their service or if more work was required.

Concentrix, Customer Service Rep. Southfield, MI. 7/2018 - 11/2018 As a Call Center representative, I was responsible for taking calls and assisting customers for Apple.On daily basis, I was helping customers with their battery issues, getting their phone repaired, helping obtain misplaced information, and etc.

Dialog Direct, Customer Service Rep. Highland Park, MI 12/2016 - 2/2018

As a Call Center Agent, I addressed customer service inquiries in a timely and accurate fashion. I also provide precise and appropriate information to answer questions,troubleshoot issues and resolve complaints.

McDonald's, Cashier, Detroit, MI 10/2015 - 2/2016

Being a Team Member for McDonald’s developed my skills in customer service as well as helping me understand systematic teamwork. My responsibilities include cleaning, stocking, and customer transactions.

Jameka Thompson

5384 Joy RD. Detroit, MI 48204

PHONE:313-***-**** ******.************@*****.***

SKILLS

Organized Determined

Determines Great-Communication

Punctual Hard-Worker

Fast Learner Team-worker

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