Customer Service General Manager
Resume:
AK
ANGELA KINKADE
***************@*****.*** ****38560 Cibolo, TX 78108
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Account Management
Team Training and Development
Operational Oversight
Shipment Tracking
Order Management
Service Coordination
Continuous Improvement
Workforce Management
Vendor Management
Staff Management
Documentation
Price Structuring
Inventory Management
Expense Tracking
SUBWAY®Restaurants San Antonio, TX
General Manager
06/2019 - 08/2023
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Created a positive work environment by developing team building activities that encouraged collaboration among departments. Dollar Tree Stores San Antonio, TX
Freight Manager
10/2015 - 05/2019
Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
Audited freight bills to validate accuracy of charges and negotiated rates with carriers.
Resolved customer service issues related to deliveries, invoices or product quality concerns.
San Antonio College San Antonio, TX
Business Administration
Summary
Skills
Experience
Education and Training
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