Customer Service Project Manager
Resume:
Karen Amador
***************@*****.*** 240-***-**** Sumter, SC
OBJECTIVE
Highly motivated and experienced customer service professional with expertise in point of sales transaction systems and radio communication and retain technology systems, seeking a Project Manager role to utilize my customer service and people skills to continue professionally growing. WORK EXPERIENCE
DSW-Designer Shoe Store Germantown, MD
Sales Customer Service Associate Feb 2022 - Jul 2022
• Demonstrated exceptional customer service and provided knowledgeable assistance with product selection.
• Processed purchase transactions and enforced store policies and procedures.
• Assisted in merchandise receiving, stocking, and organization according to product categories. Brook Grove Nursing and Rehab Center Silver Spring, MD Patient Coordinator May 2021 - May 2022
• Managed and facilitated recreational activities including bingo and other entertainment.
• Educated patients on safety precautions and best practices for activities.
• Assisted patients in developing individualized daily activity schedules. Tory Burch, Clarksburg Premium Outlets Clarksburg, MD Luxury Sales Associate and Customer Service Representative Sep 2021 - Jan 2022
• Managed cashier operations and trained new hires during peak times.
• Assisted customers with online orders and in-store pick up orders.
• Ensured customer satisfaction by helping them locate desired products and services. EDUCATION
ECPI University
Bachelors Of of Science in Healthcare Administration Jun 2023 Northwest High School Germantown, MD
High School Diploma Jun 2021
SKILLS
Problem Solving • Bilingual (Spanish/English) • Leadership • Customer Service • Point of Sale Transactions-
• Sales & Marketing • Time Management • Good Oral & Written Communication • Data Entry • Computer Skills • MS O@ce (Word, Excel, Outlook, PowerPoint) • Bilingual (Spanish/English) • Time Management Skills • CPR/First Aid CertiAed • Data Analysis • ConBict Resolution
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