Customer Service Data Entry

SB

OBJECTIVE

Extensive experience in healthcare and operations with an emphasis in tele-health care, call center environment and customer service, and a proven leader with the ability to analyze complex situations and develop creative solutions in demanding environment.

SKILLS

Strong problem solving-skills and ability to think creatively to resolve issues

Excellent telephone and PC/data entry skills

Excellent communication and interpersonal skills.

Any prior experience with insurance claims billing and follow up as per guidelines.

SONKIA BROWN

********.*******@*****.***

EXPERIENCE

CUSTOMER SERVICE REP • EVOLENT HEALTH (WFH • 02/2021 – 08/2022

In this role I answered a high volume of inbound calls, assisting with eligibility. Additional responsibilities included assisting callers with the portal and answering provider questions.

SCHEDULING REP-211 (WFH) • STATE OF INDIANA • 06/2018 – 01/2021

Interacting with members via phone setting up appointments for the Covid vaccination. Also confirming insurance eligibility, and educating every caller member.

EDUCATION

HIGH SCHOOL DIPLOMA • 1998 • BROAD RIPPLE HIGH

CERTIFIED NURSE AIDE • 2002 • IVY TECH STATE COLLEGE

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