Customer Service Case Management
Resume:
Jorge Cortez
El Paso, TX 79930 Email: **************@*****.***
Summary
Trilingual ( Spanish, Portuguese, English ), bi-cultural, degreed Psychologist with garnering a strong educational background in children and family evaluation. Excellent client assessment skills and abilities to locate and promote appropriate community services for clients. Seeking to leverage background with education into an innovative role with a progressive company.
Core Competencies
Multi- faceted with diverse experience in complex, sensitive, detail-oriented environments.
Sound organizational, analytical, and prioritization skills.
Exceptional interpersonal skills in the area of comprehensive recruitment.
Proven success in effectively interfacing with people of diverse ethnic, cultural and socio-economic backgrounds.
Strong team building skills in providing ongoing support and case management services.
Relationship builder with all program services and resources.
Skills
Active listener
Time management
Problem solver
Computer proficiency
Decision maker
Management & Leadership
Education
Yacambu University(Venezuela) Bachelors in Psychology 12/2005
Work Experience
Youth Care Worker Fort Bliss
03/23-06/23
Chenega 06/2022 – 01/2023
Recreation Supervisor
Phone Number: 210-***-****
Responsible for the managing and supervision of at least 25 employees. Ensured all policies and procedures were followed. Evaluated time cards and monitored work performance. Maintained safety standards for clients and employees.
BCFS Staffin 05/2018 – 10/2021
Zone Supervisor Staff Secure
Phone Number: 210-***-****
Started as a direct care staff employee and worked myself up to secure zone supervisor. Organized all work schedules and approved days off. Made sure all nursing staff would send in nightly reports. Ensured the safety of all clients and staff. Responsible for writing incident reports.
Various Jobs-Venezuela 01/2006 – 03/2018
I performed different jobs since I graduated from the University. Due to the unrest and political turmoil in Venezuela I worked in the field of psychology off and on. I worked in sales, customer service and distribution.
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