AARON BURNS

SYSTEM SUPPORT SPECIALIST

To advance within an organization as an IT professional who helps to maintain and troubleshoot computer systems, network infrastructure, and software applications within an organization. I provide technical assistance to end-users, diagnose and resolve hardware and software issues, provide training to colleagues and develop documentation to support users and ensure that systems and applications are running smoothly.

CONTACT

Aaron M Burns

602-***-****

adzzf0@r.postjobfree.com

4335 N 35th Street Phoenix, AZ 85018

SKILLS

PC & Laptop Imaging (Ghosting)

Microsoft Office Professional 2016 & O365

Dell Desktops, Laptops and Printers

Apple Configurator

Device Recycling

Customer Service Driven

EXPERIENCE

PHI Air Medical April 2022 - Mar 2023

SYSTEM SUPPORT SPECIALIST

Software and hardware setup, repair, warranty service and refresh of devices

Determined whether the issue is cause by hardware, software or system and provided the resolution or escalated to next level or vendor for repair or replacement.

PC and Laptop Imaging and recycling

Cognizant June 2017 - Jan 2021

SYSTEM SUPPORT ENGINEER

Provided desktop and end user support via chat or phone Created knowledge base documentation for new-hire on boarding

Perform basic software troubleshooting and hardware triage support

EDUCATION

Bachelors in INFORMATION SECURITY

ITT Technical Institute 2008 - 2011

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