Customer Service Agent

TIFFANY NOTO DIAZ

Flushing, NY ***** 347-***-**** ***********.***@*****.***

Career Overview

Hardworking customer service and security professional with over 7 years of experience providing top-notch service in the Aviation industry. Team player with exceptional multitasking abilities, and courteous demeanor. Familiar with completing additional personal searches and operating standard tools and equipment used in security field. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.

Key Skills

Customer service

Strong communication skills

New York State Security License

Shift work experience

Bilingual (English, Spanish)

Security procedures knowledge

Microsoft Office expertise

Problem-solving abilities

Adaptive team player

High-energy attitude

Work Experience

Security Screener Lead 07/2019 to Current

Delta Global Services LaGuardia Airport, NY

Completes required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents.

Conducts baggage and employee screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers, and hand-held magnetometers.

Enhances air traveler security and protection courteously and professionally by operating screening equipment to identify dangerous objects and prevent transport onto aircraft.

Performs searches and screening, including occasional physical searching of people and conducts bag

searches with constant focus on identifying potentially life-threatening devices.

Cabin Service Agent 01/2015 to 07/2019

G2 LaGuardia Airport, NY

Removed exterior exhaust stains and washed down aircraft's structural parts.

Removed trash from receptacles and seat pockets and replenished aircraft supplies.

Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.

Vacuumed floors and cleaned aircraft's cockpit.

Washed, disinfected, and restocked lavatories to meet usage demands.

Customer Service Agent 03/2016 to 07/2016

Prime Flight Aviation LaGuardia Airport, NY

Protected passengers' baggage from loss, theft and damage through proper handling and oversight.

Responded politely to passenger complaints regarding ticketing and baggage handling.

Acquired detailed knowledge of services, promotions, and events to offer added value to travelers.

Recognized by management for providing exceptional customer service.

Education and Training

Airframe And Powerplant Certificate

Vaughn College of Aeronautics and Technology East Elmhurst, NY

High School Diploma: Accounting 2014

Martina Mercedes Zouain Santiago, Dominican Republic

References

References are available upon request.

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