Case Management Continuous Improvement

Alexandra Kinderman

Brooklyn, NY ***** 805-***-**** ***************@*****.*** linkedin.com/in/alexkinderman/ Work Experience

Success Academy Charter School Manhattan, NY Success Academy is the fifth largest Public School system in New York State providing a transformative educational experience for students ranging from kindergarten to 12th grade. Lead Scholar Recruiter November2022-Present

• Drive the execution of recruitment strategy, attracting and engaging high-quality talent for a network of 49 schools.

• Collaborate with a team of fast-paced, goal-driven colleagues in continuous improvement of recruitment processes. .

• Developed and maintained project plans, including timelines, milestones, and resource allocation, ensuring efficient project execution

• Managed project budgets, tracking expenses, and resource utilization to optimize project efficiency and financial performance.

• Provide consultative support to both the Network organization and the SA school-based leadership and staff

• Develop a deep understanding of the client organization to include the strategy, goals/priorities, needs, challenges and the human capital implications to be able to make valuable contributions

• Lead a team of 20 Brand Ambassadors to increase enrollment efforts in the field Cal-SOAP (Student Opportunity and Access Program) Remote Cal-SOAP is dedicated to increasing the accessibility of education opportunities to marginalized communities with the goal to increase social and emotional support and build resiliency. Outreach Coordinator September 2021-November 2022

• Lead case-management for at-risk youth to help them become self-empowered and address the psycho-social issues impeding a path to success.

• Leads team of 6-8 to implement and conduct Financial Aid education workshops and counseling

• Led project kickoff meetings, regular status updates, and post-project evaluations to facilitate effective communication and drive continuous improvement.

• Successfully delivered multiple concurrent projects, balancing competing priorities and managing project dependencies.

• Direct and build Cal-SOAP club groups, outreach, workshops, and other school events

• Grow community of 50+ members by facilitating and maintaining ongoing communication to foster positive relationships and help promote services

• Developed and maintained relationships with key stakeholders, ensuring effective communication, engagement, and buy-in throughout the project lifecycle

• Budget and allocate funding to incentives and documentation, according to funding

• Led customer success initiatives, such as user adoption campaigns, customer satisfaction surveys, and customer advocacy programs, to drive customer loyalty and advocacy

CommUnify Santa Barbara, CA CommUnify provides strengths-based case management to increase accessibility to affordable, high-quality sexual and reproductive health care and evidence-based education programming to promote self-efficacy. Health Educator November 2019-November 2022

• Educate ages 11-21 on comprehensive reproductive health curricula (Teen Talk Middle School and Making Proud Choices) to promote self-efficacy

• Increase retention rate of 2000+ at-risk youth by developing and delivering Teen Talk and Making Proud Choices curricula

• Deliver programs across wide range of working environments throughout Santa Barbara County (schools, juvenile justice facilities, homeless shelters, and foster care group homes)

• Build partnerships with Family Health Clinics to enhance the programs wraparound behavioral wellness support by providing trauma-informed, evidence-based clinical therapeutic services for parents and children.

• Case-management for at-risk youth to help them become self-empowered and address the psycho-social issues impeding a path to success. United Way Santa Barbara, CA United Way enriches the lives of children and families and builds resilient communities by leading local programs and partnerships that improve school readiness and academic achievement, financial empowerment, and crisis response and recovery. Community Impact Assistant September 2018-November 2019

• Liaise between department and residents, prospective residents, and parents

• Coordination and execution of special events and functions including meetings, trainings, awards presentations, and press conferences

• Assist with the cultivation of relationships with community and other partners (community groups, CBO’s, and city agencies) Day of Caring Intern June 2018-September 2018

• Coordination of largest volunteer event in the tri-counties hosting 500+ volunteers and 100+ CBOs

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy Education Bachelor of Arts (B.A.), Sociology University of California, Santa Barbara (UCSB) June 2019 Skills

● Program Coordination – 5+ years facilitating and creating various programs to increase retention and educate target populations

● Project Management – 4+ years of successfully managing projects, ensuring timely completion and achievement of goals

● Relationship Building– Skilled in building and maintaining strong relationships with clients, stakeholders, and community partners

● Stakeholder Management– Proficient in managing relationships with diverse stakeholders, understanding their needs, and ensuring alignment

● Self-Starter– Demonstrated ability to work independently and take initiative, achieving results with minimal supervision.

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