Security Officer Customer Relations

Federico Martinez

401-***-**** adzzay@r.postjobfree.com Federico Martinez

TECHNICAL SKILLS

Proficiency in Microsoft 365 Office, Access, Excel and Dynamics 365, OpenSQL, Active Directory, Salesforce, Pro-watch integrated suites, Python, Java, Enterprise systems, Solidworks, Cisco Packet Tracer, Tableau, Slack.

EDUCATION

University of Massachusetts Dartmouth, Dartmouth, MA B.S. in Management Information Systems (Technology and Management) Cum Laude

Honors: Chancellor’s List (Spring 2021), Dean’s List, (Fall 2021, Fall/Spring 2022) Relevant Coursework: Statistics, Operations Management, Customer Relations management, Advanced IS analysis and design, database design and implementation, Calculus I-III EXPERIENCE

Securitas Security Services, Amgen Rhode Island, Warwick, RI June 2022–Present Security Officer

● assist staff with access control badging permissions and issues.

● troubleshooting of badge access

● Generated and maintained emergency services or repair work tickets.

● Used proprietary software to monitor foot traffic and coordinate officers around security concerns.

● Leveraged Office 365 create, edit, and collaborate on security documentation. AmeriSigns Pawtucket, RI Jan 2022-Present

Technical assistant

• Provided Setup support for Mac and Windows Systems

• Solved hardware issues and enhanced Performance and Efficiency through troubleshooting.

• Selected and purchased computer component as needed for replacements and device setups Youth in Action, Providence, RI

Youth Board Member Oct. 2016 - Jan 2020

● Volunteered 100+ hours within urban areas within Providence.

● Collaborated with board members to decide the long-term strategy of the organization.

● Managed and reviewed annual nonprofit budget.

● Consulted on brand design and implementation.

LANGUAGE SKILLS: Fluent in Spanish

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