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Security Officer Customer Relations

Providence, RI
September 26, 2023

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Federico Martinez

401-***-**** Federico Martinez


Proficiency in Microsoft 365 Office, Access, Excel and Dynamics 365, OpenSQL, Active Directory, Salesforce, Pro-watch integrated suites, Python, Java, Enterprise systems, Solidworks, Cisco Packet Tracer, Tableau, Slack.


University of Massachusetts Dartmouth, Dartmouth, MA B.S. in Management Information Systems (Technology and Management) Cum Laude

Honors: Chancellor’s List (Spring 2021), Dean’s List, (Fall 2021, Fall/Spring 2022) Relevant Coursework: Statistics, Operations Management, Customer Relations management, Advanced IS analysis and design, database design and implementation, Calculus I-III EXPERIENCE

Securitas Security Services, Amgen Rhode Island, Warwick, RI June 2022–Present Security Officer

● assist staff with access control badging permissions and issues.

● troubleshooting of badge access

● Generated and maintained emergency services or repair work tickets.

● Used proprietary software to monitor foot traffic and coordinate officers around security concerns.

● Leveraged Office 365 create, edit, and collaborate on security documentation. AmeriSigns Pawtucket, RI Jan 2022-Present

Technical assistant

• Provided Setup support for Mac and Windows Systems

• Solved hardware issues and enhanced Performance and Efficiency through troubleshooting.

• Selected and purchased computer component as needed for replacements and device setups Youth in Action, Providence, RI

Youth Board Member Oct. 2016 - Jan 2020

● Volunteered 100+ hours within urban areas within Providence.

● Collaborated with board members to decide the long-term strategy of the organization.

● Managed and reviewed annual nonprofit budget.

● Consulted on brand design and implementation.

LANGUAGE SKILLS: Fluent in Spanish

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