Customer Service Information Technology

Phone: 303-***-****

Email: adzzaw@r.postjobfree.com

Experience and Skills Overview

An independent team leader holding 3 years of management experience and 2 years of Website Development experience. Adaptation has provided the knowledge and understanding of the leading technology in today’s industry. Excels at troubleshooting and solving problems. Ability to work under high stress and stay focused.

Accomplishments and Qualifications

Information Technology

Executed diagnoses on terminal programs such as PUTTY and Linux Terminal, ensuring network sustainability and company flow

Diagnosed errors throughout networks using Alarm Point software, to create a solution for failures and eliminate unauthorized users

Created over 20 Standard Operating Procedures to ensure work is completed accurately department wide

Edited access control and login information through access control software, to ensure safety, trust and limit unauthorized access

Maintained and created customer websites using WordPress, CPanel, HTML, CSS and JavaScript

Customer Service

Maintained customer and employee confidentiality regarding sensitive information, establishing a safe and trusted environment

Responded to 30-60 inquiry emails and phone calls daily, quickly identified the situation and directed to the correct method of action

Accomplished and maintained business clientele, grossing over $100,000 in the first year, for a gaming and collectable proprietorship in Denver, CO

Organization

Reduced monthly negative revenue by 30% by updating inventory records weekly, maintaining accuracy and increasing company profits by $80,000 per year

Trained several individuals providing knowledge and understanding of accurate job completion and how to be a reliable employee

Managed a team of 8 professionals and created schedules, creating positive work flow and constant employee coverage

Work History

Business Founder/ Owner Uncontrolled, LLC 2021– Present

Website Developer GreenHat Web Solutions 2020 – 2021

Global NOC Tech. TIAA-Cref 2018 – 2020

Security Supervisor U.S. Security Associates 2015 – 2018

Automotive Tech. Stevinson Toyota and Scion West 2013 – 2015

Education

Colorado Christian University A.A.S. Information Tech. 2022

Colorado Christian University B.A.S. Information Tech. (In Progress) 2024

Contact this candidate