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Customer Service Representative

Leduc, AB, Canada
September 26, 2023

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(***) *** - ****

***-*** **** ***** *****

Leduc, AB T9E 0N9


• Interpersonal Skills: Effective team player with the ability to collaborate and foster positive workplace relationships.

• Teamwork: Received positive evaluations from previous supervisors, indicating the ability to work collaboratively and contribute effectively to team dynamics.

• Rapport Building: Skilled at quickly establishing a good rapport with children and their families, creating a comfortable and trusting therapeutic environment.

• Early Childhood Education: Certified Level 1 Early Childhood Educator, possessing knowledge and skills relevant to working with young children.

• First Aid Certification: Holds a Standard First Aid (CSA Intermediate) – Level C certification, equipped with essential life-saving skills and knowledge.

• Receptionist experience: Proficient in patient support, appointment scheduling, medical transcription, and medical records management.


Therapeutic Assistant – Behaviour Therapy, Edmonton Catholic School Division Feb 2022- Present, Edmonton, AB, Canada

• Provide one-on-one support with children to enhance learning skills.

• Assist classroom teachers with instruction and student supervision.

• Support classroom management and discipline.

Educational Assistant, Father Leduc Catholic School Aug 2021-Feb 2022, Leduc, AB Canada

• Enhance children’s learning skills through one-on-one support.

• Assist with instructions and student activities.

• Aid teachers in classroom management.

ABA Behaviour Technician, Irabina Autism Services, Sep 2019 - Mar 2021, Kilsyth, VIC Australia

• Worked one-on-one with ASD children.

• Implemented Behaviour Analyst’s programs and goals.

• Participated in parent meetings, training, and data management.

• Addressed physical, social, and emotional needs.

• Trained in Safety and Behaviour Response (SABR) for crisis management. Medical Receptionist, Melbourne Breast Unit Mar 2016 - Sep 2019, Melbourne, VIC Australia

• Handled patient check-ins and check-outs.

• Managed phone and email communications.

• Scheduled appointments and maintained medical records.

• Performed medical transcription.

Customer Service Representative, Jun 2007 -Jun 2011, Lethbridge, AB, Canada

• Assisted customers with daily banking transactions, including deposits, withdrawals, transfers, and wire transfers.

• Utilized banking knowledge and exceptional customer service skills to meet customers’ banking needs.


Bachelor of Social Science, Psychology Feb 2018

Swinburne University of Technology - Melbourne, VIC, Australia

• Studied online while holding down a full-time job. Bachelor of Arts, Psychology Sep 2010

University of Lethbridge - Lethbridge, AB, Canada

• Transferred degree to Australia in 2011.


References available upon request.

Contact this candidate