Customer Service Representative

*** ******** ** ********* *******, FL ***** Cell: 407-***-**** **************@*****.***

Work History

Retention Specialist

Spectrum 03/2022 to 2/2023

I took calls from customers and helped retain customers for the company and gave the customers the services that they wanted with what they can afford. Also, provided excellent customer service.

Customer Service Representative

Chase Bank 10/2018 to 2/2022

I helped customers get set up on settlements to help them be able to handle their credit card debt easier. I also provided superb customer service.

Customer Service Representative

Fiserv 01/2018 to 10/2018

I answer calls from customers and help them with the leases on their vehicles.

Team Manager

Convergys- 03/2014 to 11/2017

I am the Customer Service Manager of a team of 20 agents that I coach to take our calls to troubleshoot cable boxes.

I help teach them the correct behaviors to produce on the calls to meet the metrics and goals our client and company has set for us to meet and to find a proper resolution for the customer.

I keep care for their time sheets on a daily basis.

I hold a weekly team meeting that gives me the opportunity to share with the team where we stand on the floor, let them know of any new changes from our client, and to cover any gaps I see happening with our team.

Education

Masters of Arts: Public Administration with a Non-Profit Specialty, 2013

Keller School of Management – Orlando, Florida

Bachelor of Science: Technical Management 2009

Devry University – Orlando, Florida

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