Project Manager Customer Service

Pamela White

**** **** **** ******, ***. *** 312-***-**** **********@***.***

CUSTOMER SERVICE SPECIALIST

Disciplined, dedicated, and experienced customer success professional with an extensive understanding of effective customer engagement techniques and Customer Relationship Management (CRM) resources. Proven track record of reliability, dependability, and consistency. Well-organized with an aptitude for process optimization. Exceptional communication skills with a particular emphasis on client engagement, needs assessment, conflict mitigation, active listening, and rapport building. Highly adept at meticulous and accurate data entry and documentation. Interested in pursing an engaging new career challenge as a customer support representative (or a similar role) with a progressive and innovative organization that values loyalty and rewards excellence. Skills, Strengths, & Areas of Expertise

Customer Service & Customer Experience Adaptability & Flexibility Attention to Detail Customer Support

Communication & Collaboration Project Management Training & Development SAP Products

Multitasking & Time Management Recruiting & Onboarding Human Resources (HR) Logistics Management

Organization & Process Optimization Creative Problem-solving Data Analysis HR Consulting

Microsoft Access & Office Suite Back Office Operations Leadership & Motivation Data Entry

Customer Relationship Management Supply Chain Management Passion & Dedication Conflict Resolution

Continuous Professional Improvement Remote-work Operations Patient Services Self Management Professional Experience

BLUE CROSS BLUE SHIELD 2012 – 2020

Chicago, IL

Project Manager

Responsible for effectively overseeing, organizing, and managing multiple seven-figure technology projects concurrently, typically between two and four projects at any given time.

A Project Manager is a professional in charge of ensuring their teams complete all projects on time and within budget. They prevent scope creep while also managing individual tasks for their respective teams with keen attention to detail to avoid any unpleasant surprises.

Supervised multiple teams of 20 or more specialists simultaneously, ensuring personnel performed at peak efficiency and met all quotas and deadlines.

Manage client accounts, ensuring VIP customers were satisfied in order to increase loyalty and encourage business retention.

Rapidly and effectively addressed and resolved service outages.

Actively engaged with clients to identify and resolve their concerns/issues, answer their questions, and assist them with their needs.

ALLSTATE 2007 – 2012

Chicago, IL

Project Manager

Responsible for developing and implementing detailed project plans in order to achieve objectives.

Handled client complaints while managing their expectations and driving effective project resolution.

Engaged with clients, assess & evaluate their needs/objectives, and develop effective action plans for actualizing said objectives.

Served as the primary liaison and point of contact for clients.

Identified and assessed customers’ needs to achieve satisfaction

Built strong and productive professional relationships with key client accounts.

Coordinated and managed project resources and collaborated with third-party entities in order to ensure smooth and efficient execution of projects

Ensured all projects were delivered on-time, within scope, and under budget. Education & Certifications

SOUTHERN ILLINOIS UNIVERSITY 1978

Carbondale, IL

Bachelor of Science in Apparel Design

Minor in Art

~ References Available Upon Request ~

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