Charles Cruz – Primary Skill è Agile Coach/Program Manager/Project Manager/Product Manager/Scrum Master

Digital - Strategic Technology Consulting

Cell Phone: 949-***-****

Email: adzz80@r.postjobfree.com

Overview

Charles Cruz has over 15 years of experience in Agile Software Development Life-cycle Management, Application Development Life-cycle Management, Engineering practices, Metrics and Estimation Methodologies, Product & Project Management, and Business-IT alignment.

Extensive Program Management experience spanning over a decade.

Specializes in Agile processes, including Scrum, Kanban, and XP, along with expertise in DevOps practices.

Proficient in guiding organizational change and business transformation for enterprise Agile adoption, including strategy formulation, road-mapping, software delivery process optimization, CI & CD tools, and infrastructure enhancements.

Versatile in roles such as XP Consultant, Scrum Master, Scrum Coach, DevOps Strategist, and Agile Coach for development teams and transformation initiatives across Enterprise portfolios.

Leads projects involving Agile process maturity assessment, industry best-practice benchmarking, performance data analysis, and recommendations for enhancing software development and management processes.

Facilitates the implementation of recommendations and road-maps, including the definition and rollout of Scrum, XP, and Kanban processes.

Technology Competencies

Process Models: Agile/Lean, Scrum, XP, Kanban, Feature/Component based design, Waterfall SDLC

Engineering Functions: Product Planning & Road-map, Development, Quality, Release, Operations

Agile Tools: MS-TFS, IBM-RTC, Rally, Jira, Version One, MS Project, Excel, SharePoint, Confluence, VSS, MS-Build, Jenkins, Sonar

Web Technologies: ASP.NET, JAVA, IIS, WCF, Web Services, XML, JSON, SOAP, SharePoint

Design/Development: OOD, SOA, Visual Studio.NET, TFS, C#/C++, JScript, HTML

Database/BI: MS SQL Server, SSRS, SSIS, TSQL, Excel

Application IDE: Visual Studio, TFS, Version Control

Professional Certifications

CSP - Certified Scrum Professional, ScrumAlliance

SAFe Agilist (SA), Scaled Agile Inc

CSM - Certified Scrum Master, ScrumAlliance

CSPO – Certified Scrum Product Owner

ASM – Agile Scrum Master, ScrumAlliance

Certified Agile Scrum Master Trainer, ScrumAlliance

Greenbelt – Lean Six Simga, USC

Blackbelt – Lean Six Sigma, USC

Engagement Experience

Stand 8 Pennymac - Los Angeles, CA January 2021 to Current

Scrum Master/ Program Management/ Project Management/ Assistant Vice President

Facilitated Agile/Scrum best practices, leading planning meetings, reviews, and retrospectives.

Organized and managed development work deliverables, scheduled releases, and mitigated project timeline risks.

Effectively set customer stakeholder expectations and provided feedback to Project Teams/Scrum Teams.

Managed Salesforce Cloud Lead Generation and Digital Marketing projects as Project Manager and Scrum Master.

Conducted planning sessions with customers and developed project roadmaps.

Generated project status reports, including Daily, Weekly, and Monthly Status Reports, and reported to executive leadership.

Provided project metrics, including Velocity, Burn Down Charts, and Burn Up Charts to CEO, CIO, and VP.

Led the establishment and management of a Project Management Office (PMO) within the organization.

Developed and implemented project management standards and best practices to enhance efficiency.

Ensured successful alignment of projects with the company's strategic goals and objectives.

Provided guidance and mentorship to project managers and teams to improve project outcomes.

Implemented robust project monitoring and reporting mechanisms, resulting in improved decision-making.

Played a pivotal role in risk management, issue resolution, and resource allocation across projects.

Achieved measurable improvements in project delivery timelines and quality through PMO initiatives.

Demonstrated hands-on experience in budgeting and forecasting.

Proficient in audio and video production tools and software, including tools such as Adobe Premiere Pro, Pro Tools, Final Cut Pro.

Extensive experience in capturing high-quality audio and video content for a range of purposes.

Skilled in operating and maintaining a variety of audio and video equipment, including cameras, microphones, lighting, and editing hardware.

Demonstrated expertise in video editing, post-production, and audio mixing to create visually appealing and sonically engaging content.

Strong understanding of storytelling principles and the ability to script, storyboard, and direct video projects.

Proficient in live streaming and webcasting technologies, ensuring flawless execution of live events and broadcasts.

Collaborative team player with a proven track record of working effectively with cross-functional teams, including producers, directors, sound engineers, and talent.

Led Project Management and Scrum Master roles in building infrastructure and environment platforms for execution.

Managed the entire Software Development Life Cycle (SDLC) from initiation to completion.

Performed additional duties as assigned.

Exemplified behaviors aligned with the organization's culture and values.

Managed software development projects within complex stakeholder landscapes.

Interacted comfortably with business executives.

Had exposure to various Project Management and Program Management methodologies.

Demonstrated experience in relationship management, creating and enhancing customer relationships leading to further business opportunities.

Managed IT projects across large enterprises.

Collaborated with multi-disciplinary project teams throughout the SDLC.

Cypress Arrowheadgrp - San Diego, CA February 2020 to January 2021

Scrum Master/ Program Management/ Project Management

Collaborated with internal and external Functional Managers, Business Analysts, Quality Assurance, Engineering, Release Management, Tech Support, Underwriting, and other Insurance Departments to ensure the successful implementation of insurance programs within company-defined timelines, budgets, and quality standards.

Demonstrated hands-on expertise in budgeting and forecasting.

Led Project Management and Scrum Master roles for Platform Engineering and infrastructure projects.

Utilized JIRA as a hands-on Scrum Master and Project Manager.

Proficient in Cisco networking solutions, including routers and switches.

Experienced in configuring and managing Cisco security appliances.

Completed Cisco Systems certification programs (e.g., CCNA, CCNP) to demonstrate expertise.

Demonstrated ability to troubleshoot and resolve network issues effectively.

Implemented and maintained Cisco-based networks for [mention relevant projects or employers].

Stayed updated on Cisco's latest technologies and solutions to optimize network performance.

Collaborated with cross-functional teams to design and deploy Cisco-based solutions that aligned with business objectives.

Managed Creative Teams to execute, implement, and enhance projects based on business needs.

Experienced in SAP BSA for requirements development.

Directed Project Management of Production workflows, schedules, and cross-functional team coordination.

Led the implementation and enhancements of Java-based solutions.

Managed Application Integration initiatives.

Participated in Mergers and Acquisitions involving projects valued at $500 million.

Expertise in implementing and enhancing Data Management solutions.

Organized and chaired project meetings to facilitate goal setting, progress reporting, problem resolution, and project planning.

Identified requirements for both web-based and back-office system projects, whether internally or with external vendors.

Analyzed and defined project scope and deliverables for IS/IT projects, collaborated with business units to gather requirements, led Agile teams in sprint planning, and allocated resources across BA, QA, Engineering, DBA, and DWH domains.

Synergis Southern California Edison – Rosemead, CA Oct 2019 to February 2020

Scrum Master/ Program Management/ Project Management

Streamlined manual operations processes within SCE Supply Chain for Contracts and SOW.

Standardized manual Supply Chain Processes in Ariba SAP.

Implemented and enhanced Java-based solutions.

Hands-on Scrum Master and Project Manager proficient in JIRA.

Managed building infrastructure and enterprise applications projects.

Experienced in the implementation and enhancement of Data Management solutions.

Facilitated Agile ceremonies, managed progress, and resolved roadblocks for teams.

Collaborated with Experience Owner/Agile Product Owner and teams to re-balance and re-prioritize work within sprints.

Led and managed Creative Teams for execution, implementation, and enhancements aligned with business needs.

Demonstrated expertise in budgeting and forecasting.

Directed Project Management of Production workflows, schedules, and cross-functional teams.

Managed Application Integration projects.

Participated in Mergers and Acquisitions involving projects valued at $500 million.

Protected Scrum teams from external distractions and interruptions.

Monitored burn-downs and maintained documentation to oversee progress in each sprint.

Understood technology roadmaps and ensured team alignment where applicable.

Coordinated sprint planning, daily stand-ups, and review/retrospective sessions.

Provided visibility into progress through tools like HP ALM Octane, burn-down charts, and velocity analysis.

Exilant (Quest Global) Apple – Cupertino, CA Oct 2018 to Oct 2019

Scrum Master/ Program Management/ Project Management

Collaborated across diverse Apple departments for Corporate Systems.

Served as a Scrum Master for Agile, SAFe Agile, Scrum, and Kanban teams.

Managed ERP projects involving Oracle and SAP.

Implemented and enhanced Java-based solutions.

Demonstrated expertise in project management using Wrike's cloud-based software.

Led cross-functional teams and successfully executed projects from initiation to completion.

Utilized Wrike's features, such as task tracking and Gantt charts, to optimize project workflows.

Collaborated with stakeholders to define project goals and ensure alignment with strategic objectives.

Trained team members on Wrike's functionalities and best practices for project management.

Leveraged Wrike's reporting and analytics tools to track project progress and KPIs.

Improved project efficiency and communication through effective utilization of the Wrike platform.

Led and managed Creative Teams to execute, implement, and enhance projects aligned with business needs.

Directed Project Management of infrastructure for enterprise, web, and mobile applications.

Demonstrated hands-on expertise in budgeting and forecasting.

Managed Production workflows, scope schedules, and cross-functional teams.

Proficient Scrum Master/Project Manager with JIRA.

Experienced in Application Integration Management.

Participated in Mergers and Acquisitions involving $500 million projects.

Implemented and enhanced Data Management solutions.

Led Daily Stand-up, Sprint Grooming, Sprint Planning, Mid Sprint Review, All Teams Demo, Sprint Retrospective, and Executive Reporting.

Managed teams to achieve time-sensitive technical milestones across multiple teams.

Hands-on experience with Hadoop and Spark.

Expertise in e-commerce and retail Point of Sale Systems.

Effectively communicated project roadmaps, priorities, and key status updates to stakeholders and business teams.

Adapted to various time zones to support international business stakeholders and project teams.

Wipro T-Mobile – Bellevue, WA Feb 2018 to Oct 2018

Scrum Master/ Program Management/ Project Management

Achieved a $40 million revenue growth for the B2B and B2C T-Mobile Software Development Group.

Led and organized Agile ceremonies, including Daily Stand-up, Sprint Grooming, Sprint Planning, Mid Sprint Review, All Teams Demo, Sprint Retrospective, and Executive Reporting.

Managed Application Integration projects.

Oversaw Project Management and Scrum Master roles for infrastructure design and execution.

Developed requirements for SAP technology.

Directed implementations and enhancements in Android Software Development.

Managed Mergers and Acquisitions projects valued at $500 million.

Demonstrated hands-on expertise in Data Management implementations and enhancements.

Implemented and enhanced Java-based solutions.

Served as Scrum Master for Agile, Scrum, and Kanban teams.

Managed Creative Teams, executing projects and enhancements aligned with business needs.

Proficient in budgeting and forecasting.

Directed Project Management of Production workflows, scope schedules, and cross-functional teams.

Hands-on Scrum Master/Project Manager adept in JIRA.

Led ERP and SAFe Agile implementations and enhancements involving Oracle and SAP.

Proficient in e-commerce and retail Point of Sale Systems.

Structured Agile Scrum and Kanban Teams comprising over 100 Software Developers, Software Testers, and DevOps professionals.

Experienced with Hadoop and Spark technologies.

Collaborated with Project Managers and technology stakeholders to coordinate work efforts and reporting across various teams, including analysis, development, architecture, operations, release management, and quality assurance.

Tata Consulting Services Cummins and Comcast – West Chester, PA and Columbus, IN Sep 2016 to Feb 2018

Scrum Master/ Program Management/ Project Management

Managed multiple Scrum teams with a deep understanding of Agile best practices.

Hands-on experience with Hadoop and Spark technologies.

Led and facilitated Agile ceremonies, including Daily Stand-up, Sprint Grooming, Sprint Planning, Mid Sprint Review, All Teams Demo, Sprint Retrospective, and Executive Reporting.

Collaborated closely with Product Owners, Product Managers, and Scrum Masters to develop requirements for SAP projects.

Built business rules based on stakeholder infrastructure needs.

Demonstrated hands-on expertise in Data Management implementations and enhancements.

Implemented and enhanced Java-based solutions.

Served as Scrum Master for Agile, Scrum, and Kanban teams.

Experienced in implementing and enhancing Android Software Development.

Managed Application Integration projects.

Led and managed Creative Teams, executing projects, implementations, and enhancements aligned with business needs.

Proficient in budgeting and forecasting.

Directed Project Management of Production workflows, scope schedules, and cross-functional teams.

Participated in Mergers and Acquisitions projects valued at $500 million.

Skilled Scrum Master/Project Manager, proficient in JIRA.

Led project-based initiatives involving ERP, SAFe Agile, Oracle, and SAP.

Experienced with e-commerce and retail Point of Sale Systems.

Tracked and managed program schedules and task details within the program plan.

Successfully onboarded over 70 Software Developers, Quality Assurance professionals, and DevOps team members.

Wipro Walmart, Stryker, and Philips – Bentonville, AR, Mahwah NJ, and Andover MA Jun 2015 to Sep 2016

Scrum Master/ Program Management/ Project Management

Managed inbound and outbound processes, ensuring smooth merchandise flow through distribution networks and fulfillment centers.

Hands-on experience with ERP projects involving Oracle and SAP.

Demonstrated expertise in the implementation and enhancement of Data Management solutions.

Proficient in implementing and enhancing Java-based applications.

Experienced Scrum Master/Project Manager skilled in JIRA.

Involved in implementations and enhancements of Android Software Development.

Managed Application Integration projects.

Led Creative Team Management, overseeing execution, implementations, and enhancements aligned with business requirements.

Expertise in budgeting and forecasting.

Collaborated closely with end-users, utilizing SAP technology to develop Business Requirements.

Directed Project Management of Production workflows, scope schedules, and cross-functional teams.

Participated in Mergers and Acquisitions projects valued at $500 million.

Served as Scrum Master for Agile, SAFe Agile, Scrum, and Kanban teams.

Led and organized Agile ceremonies, including Daily Stand-up, Sprint Grooming, Sprint Planning, Mid Sprint Review, All Teams Demo, Sprint Retrospective, and Executive Reporting.

Hands-on experience with Hadoop and Spark technologies.

Proficient in e-commerce and retail Point of Sale Systems.

Managed software development for e-commerce supply chain, procurement, supplier relations, and process management.

Bryn Neil Western Digital – Irvine, CA Feb 2015 to Jun 2015

Scrum Master/ Program Management/ Project Management

Managed Agile Software Development and Testing for Western Digital's Software Team.

Demonstrated hands-on expertise with Hadoop and Spark.

Executed and maintained Oracle and SAP systems.

Served as a hands-on Scrum Master and Project Manager proficient in JIRA.

Implemented and enhanced Java-based solutions.

Led Scrum teams across Agile, SAFe Agile, Scrum, and Kanban methodologies.

Experienced with e-commerce and retail Point of Sale Systems.

Collaborated with stakeholders to understand use cases, features, business and technical domain rules, and overall product goals.

Xavient Dish Network – American Fork, UT Sep 2014 to Feb 2015

Scrum Master/ Program Management/ Project Management

Managed technical personnel and acquired a deep understanding of complex system workflows to effectively communicate with customers and the management team.

Demonstrated hands-on experience with ERP systems.

Served as a hands-on Scrum Master and Project Manager proficient in JIRA.

Led and managed Creative Teams to execute projects, implementations, and enhancements aligned with business needs.

Directed Project Management of Production workflows, scope schedules, and cross-functional teams.

Experienced in implementing and enhancing Android Software Development.

Implemented and enhanced Java-based solutions.

Served as Scrum Master for Agile, SAFe Agile, Scrum, and Kanban teams.

Demonstrated proficiency with Hadoop and Spark technologies.

Maintained supplier contact information and effectively resolved issues related to invoicing, production defects, delivery times, and internal process delays.

Infosys DircecTV, Goldmansachs, Nike, and Apple – U.S.A Mar 2012 to Aug 2014

Scrum Master/ Project Management/ Project Management

Led a cross-functional team in delivering data products that provide incremental value to Nike Direct.

Demonstrated hands-on experience with e-commerce and retail Point of Sale Systems.

Participated in ERP-based projects involving Oracle and SAP enhancements.

Managed Application Integration initiatives.

Led and managed Creative Teams, overseeing execution, implementations, and enhancements aligned with business needs.

Proficient in budgeting and forecasting.

Directed Project Management of Production workflows, scope schedules, and cross-functional teams.

Contributed to Mergers and Acquisitions projects valued at $500 million.

Experienced in implementing and enhancing Android Software Development.

Served as a hands-on Scrum Master and Project Manager proficient in JIRA.

Implemented and enhanced Java-based solutions.

Led and organized Agile ceremonies, including Daily Stand-up, Sprint Grooming, Sprint Planning, Mid Sprint Review, All Teams Demo, Sprint Retrospective, and Executive Reporting.

Served as Scrum Master for Agile, SAFe Agile, Scrum, and Kanban teams.

Collaborated with data scientists and business analysts to develop optimal data structures for efficient analysis.

Triple Crown Consulting Teradyne, Litepoint – Sunnyvale, CA Jan 2012 to Mar 2012

Project Manager

Managed the breakdown and assignment of tasks and coordinate the accomplishment of various tasks and assignments among team members.

Monitored supplier performance to assess ability to meet quality and delivery requirements.

Prosum Wilshire Media Group – Los Angeles, CA Nov 2011 to Jan 2012

Project Management / QA Management

Implemented a number of significant processes to streamline and improve the quality assurance function.

Oversaw material goods and equipment inventories and accountability, resulting in a nearly zero percent loss.

Smith Micro – Aliso Viejo, CA Oct 2010 to Nov 2011

QA Manager / Project Management

Analyzed Business and IT requirements for new initiatives and provided cost estimates and risk assessments for the clients and PMO.

Hands on Scrum Master/ Project Manager with JIRA.

Coached the team members to develop their competencies, pushing for scrum participation and building scrum teams that got involved successfully in presales.

Contract Projects

Mindlance Qualcomm – San Diego, CA Jan 2008 – Sep 2010

Test Engineer

Created Test Plans for system level testing of wireless test systems.

Established metrics and regular reporting to the organization which resulted in improved quality, adherence to processes, as well as feedback loop that resulted in improvement to established processes.

Infinite Solutions Broadcom – San Diego, CA Dec 2007 – Jan 2008

Test Engineer

Developed and mentored ten analysts into the position of Team Leader. This development helped the company to better allocate and attain resources.

Instrumental in establishing software configuration control resulting in reduced rework that provided predictable results.

Adecco Magellan – San Dimas, CA Nov 2007 – Dec 2007

Test Engineer

Established standard assembly, test and inspection procedures, introducing GPS requirements, inspection reports and test reports for all units. This reduced our warranty returns to zero within a year.

Experimented and created test plans for GPS testing to reduce the cost by 80 percent and still kept the performance.

7layers – Irvine, CA Aug 2005 – Nov 2007

Test Engineer

Radio Frequency testing cellphones, handsets, and chip-sets on test systems that simulate the Radio Frequency network.

Setting up Test System environments for Radio Frequency Testing and Protocol Testing.

Information Technology Cal State Fullerton – Fullerton, CA Jan 2003 – Sep 2003

Technician

Setting up faculty and students’ computers, printers, software, and school blackboard.

Resolving technical issues with Cal State Fullerton’s computer related software and hardware.

Education

Master’s in Business Administration Concentration in Technology Management (MBA), University of Phoenix, Costa Mesa Ca, United States November 2012

Masters in Global Supply Chain Management, University of Southern California, Los Angeles Ca, United States December 2019

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