Desktop Support Active Directory

ROODY MURACIN

614-***-**** ************@*****.***, ***********@*******.*** Columbus, Ohio

Summary:

Ambitious, career-focused job seeker, anxious to obtain an entry-level Cyber Security position to help launch career while achieving company goals.

PROFESSIONAL SKILLS:

Outlook\Lotus Notes

LAN/WAN Technologies

Citrix

VPN Networking

TCP/IP protocol suite (DHCP, PPPoE etc.)

PING Active Directory

Desktop and Helpdesk Support

Microsoft Virtual PC

VMware Workstation,

Computer Diagnostics and Repair

Windows Operating Systems

MS Office Suite Software

Hardware: Desktop, printers, scanners, modems

Software & Driver installation

Active Directory, Group policy configuration

Bomgar, Remote Laptop Desktop, Log Me In

CMD/Terminal, RegEdit, Bitlocker

Data Management with One Drive and

Network drives, Ticket/Inventory

Management with Service Now

Imaged Computers, Windows 10, Knowledge of MACOS desktop application management and Mobile applications

9 years experiences working on windows environment

SCCM Skills, Software installation, Basic Networking

etc.

2 years of experience with Sedgwick property systems (Juris, One Team, Sir, TAMS and Voyager. Basic Database Administration maintenance, SQL, PL/SQL Technologies

Problem-Solving Skills. ...

Kali Linux Tools

Technical Aptitude. ...

Knowledge of Security Across Various Platforms. ...

Attention to Detail. ...

Communication Skills. ...

Fundamental Computer Forensics Skills. ...

A Desire to Learn. ...

An Understanding of Hacking.

PROFESSIONAL EXPERIENCE:

Microman Inc

Columbus, OH February 2023 – August 2023

Preform new PC installs

Preform maintenance on a variety of machines from servers to personal computers

Preform new server installations and help maintain them- Preform new PC installs - Preform maintenance on a variety of

machines from servers to personal computers - Preform new server installations and help maintain them Skills: Cisco

Networking · Computer Repair · Domain Name System (DNS) · Local Area Network (LAN) · Session Initiation Protocol (SIP)

Provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email

SEDGWICK CLAIMS MANAGEMENT SERVICES LTD CONSULTANT

Columbus, OH December 2020 – November 2022

Depot Team Dublin Ohio / Desktop Support Tier 2

Provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers

Provides status and follow-up information to internal or external customers

Escalates calls to the appropriate departments

Documents customer issues in call tracking system timely and accurately

Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction

Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers

Supports the organization's quality programs

Hardware installation, configuration, and deployment of newly reimaged assets

Remote Desktop support experience

RDP, Kaseya, Bomgar, LogMeIn, SERVICE NOW

Work experience and extensive knowledge of Windows builds and Software break/fix, 2 years of experience with Sedgwick property systems (Juris, One Team, Sir, TAMS and Voyager

VPN Support

AnyConnect

Working knowledge of the Customer ITSM Tool

Working knowledge of Software distribution tools and Active Directory

Coordinate installation of operating systems and hardware peripherals for multiple assets simultaneously

Support workstation issues associated with hardware and/or network connectivity

JPMORGAN CHASE / CONSULTANT INSIGHT ENTERPRISE

Columbus, OH October 2015 - October 2020

Desktop Support Tier 2

Independent desktop and laptop servicing and repair for 9,000+ employees

Hardware installation, configuration, and deployment of newly reimaged assets

Coordinate installation of operating systems and hardware peripherals for multiple assets simultaneously

Support workstation issues associated with hardware and/or network connectivity

Respond to all customer requests in timely and professional manner

NATIONWIDE INSURANCE COMPANY

Columbus, OH December 2014 - October 2015

Desktop/ PC Support Technician

Provided onsite technical assistance and support to over 25,000 end users of systems hardware and software

Performed all-levels of problem resolution of hardware and software for desktops, laptops and network connectivity issues, using tools including but not limited to TCP/IP Protocols, VPN, DNS, WINS, DHCP ISDN

Performed systems deployment, Software and hardware refresh projects using Active Directory, remote desktop connections, remote assistance, etc.

Identified and evaluated complex customer requirements and recommended solutions

Performed systems imaging and data migration

De-installation and installation of new systems

Recorded end-user delivery systems problems

Assists end users with post implementation technical issues

ARROW ELECTRONICS

Columbus, OH July 2014 - December 2014

Computer / AED Technician

Performed set up and break/fix testing of IT equipment and components with software programs in a production environment

Set up, configuration, and data wipe of PC’s, laptops, HDD printers, networking, and monitors

Performed troubleshooting on units missing hardware using test equipment and procedures

Assembled and prepared new hardware

Analyzed and quality checked units to provide pass or fail quality testing

PCM

Columbus, OH August 2013 - May 2014

Field Technician

Upgraded customer’s desktop computer by installing hardware, software and operating systems including troubleshooting for proper operation

Installed and maintain Microsoft Office 2000 and XP for Alva Tech clients

Installed LAN cables within existing structures including Cat 5 cable, RJ-45 connectors and DSL Lines

Installed and repaired printers in the local network

Scanned virus and added users and group reset passwords

Set up desktop machines for clients using Windows operating system

Built computers from scratch

Responsible for inventory situation by ordering computer parts

Built personal computers, laptops and servers

Installed, configured and troubleshot computer hardware and software

Diagnosed and repaired desktop PCs, laptops, servers, systems and application software

Installed, configured and troubleshot system and application software

Provided orientation and training to new team members

EDUCATION:

MY COMPUTER CAREER: INFORMATION TECHNOLOGY TRAINING

Columbus, OH October 2014 - November 2015

NEW YORK TECHNICAL COLLEGE

Brooklyn, NY October 2001 - June 2002

Certified Computer Hardware Technician

CERTIFICATIONS:

CompTIA: A+, Security +

Microsoft Technology Associate: Networking, Windows Client Operating System, Windows Server Administration Fundamentals), Security Fundamentals

MCTS: Windows Server 2008 Active, Windows Server 2008 Network, Windows 7, Windows 2008 Applications Infrastructure

MCITP: Server 2008 Administrator

Eastland Fairfield Police Academy: Basic Police Officer Training Certification

600 hours of ADAP instruction completed

OPATA Certified Basic Peace Commission

LANGUAGES: French and Creole

Contact this candidate