Support Technician Active Directory
Resume:
Michael Anderson
*** *. ******* **** - ****, AZ *5203
*****************@*******.***
Summary
I am a well-versed, security oriented IT technician. I pride myself in my intuitive solutions and meticulous documentation process. Any gaps between positions were taken to pursue academic advancement or educational opportunities in either a formal classroom setting or dedicating time to self study.
Education & Certification:
●Bachelor's Degree in Computer Science, Florida Atlantic University - 2018
●CompTIA A+ Certified 2014
●CompTIA Network+ Certified 2019
●MSCE 8-month preparation course completed. Unable to test starting with MCP network module due to Microsoft pulling testing availability in 2021.
●CompTIA Security+ in progress
Experience:
Conduent, Tempe AZ
Tier 2 Remote/Onsite Support Technician (August 2023-Present)
●Directly supporting clients WIndows devices in a 7-domain environment with local and domain administrative credentials.
●VPN, Proxy and Routing troubleshooting utilizing CMD terminal.
●Windows system configurations, updates, legacy software upgrades and removal.
●Providing configured WIM images to legacy and new devices.
●Scripting Powershell Active Directory queries to build reports on user/computer parameters within requested domain+OU.
●Physical desktop support, resolving network, windows, and physical incidents.
National University College, Kissimmee FL
Tier 2.5 Support Technician (February 2021-February 2023)
●Directly supporting clients Windows devices in a 2-domain environment with local and domain administrative credentials
●Directly supporting local network infrastructure for onsite troubleshooting, responding to emergency network outages, and making sure the right pipe was communicating with the fortinet local firewall.
●Preparing all onsite classroom and office assets for hurricane flooding, reinstalling all assets after weather emergency ends.
●Building network rack for newly constructed kitchen classroom in South Miami campus, installing APs and switches, configuring and testing ports for correct IP and VLAN assignments.
●Performing a local network overhaul
Replacing legacy dying switches and access points
Documenting switch port, VLAN assignment, drop location by toning and tracing physical cable, checking DHCP packets received by connected devices and cross referencing that with what network access the expected user needed.
Correcting VLAN assignments from Fortigate
Correcting port labels to match master documentation.
Rewiring network racks for cable management and ease of access for network troubleshooting.
Installing IPS and IDS devices
●Maintaining Active Directory OUs, sorting over 100 domain joined user/computers to corresponding OU to their site and department.
●Performing password resets for users from Active Directory accessed through a Citrix portal.
●Performing IT site manager administrative duties
Coordinating purchasing of IT assets with local site director budgets.
Implementing standard operating procedure documentation for desktop and server imaging, inventory tracking, and network troubleshooting.
Handled all device assignments and returns, documenting status and locations
Acting as liaison between third party vendors and contractors to facilitate:
■Network extensions for ISPs
■The construction of call centers that I then built the networking infrastructure for
■Desktop asset refreshes
■Legacy asset recycling, safe and secure disposal
●Mentoring interns through school sponsored programs to IT students.
GRUBBRR Automata Transactions, Boca Raton FL
Jr. Tech Admin/Client Support (November - December 2020)
●Designing kiosk menus for clients utilizing internal proprietary software
●Testing compatibility of developed software on multiple different types of devices
●Onboarding new clients with kiosk service, resolving software performance or misconfiguration issues of existing clients.
●Setting up a cloud hosted cross department communication server and maintaining roles/permissions configurations for 80 users..
●Redoing inventory system by utilizing Orca hosted database and serial code scanners
●Deploying kiosk hardware at client location
●Creating written tutorials for clients, coordinating with marketing to make video tutorials for how to self configure kiosk software and set up user accounts.
●Coordinating with a software development team in India to add, test, change features based on clients dynamic needs.
●Providing network security threat assessment consultation for threats such as rogue APs
Palm Beach County SOE, West Palm Beach FL
Field EVID Technician (September - November 2020)
●Directly supporting Fall election by preparing equipment in warehouse and onsite providing laser printer and network support to EVID voter verification machines
●Staging and QA for EVID devices and ballot counting machines in preparation for election
The Singing Machine Inc, Ft Lauderdale FL
Tier 1 Customer & Technical Support (Nov 2018-Feb 2019)
●Providing Customer Support through zendesk tickets, phone, and chat.
●Gathering customer feedback and proposing product improvements to the CEO and project design head.
Broward County SOE, Ft Lauderdale FL
Field Evid Technician (Nov 2016-September 2018)
●Supporting local, municipal, and major elections by troubleshooting election equipment issues across multiple voting sites.
Stadson Technology, Boca Raton FL
Research Intern (Jan-May 2013)
●Brainstorming and testing ideas for an emergency location transmission software startup.
●Programming prototypes onto a raspberry pi using C++ and other object oriented languages.
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