Data Entry Change Management

MARGIE GRAMLICH

*** ********* ******* *****

Wildwood, MO 63038 Cell: 314-***-**** **********@***.***

PROFESSIONAL EXPERIENCE

NATIONAL GNERAL INSURANCE

REMOTE CLAIMS AUDITOR, July 2022-Present

Complete assigned audits accurately and within set time period.

Participate in special events and audits

Conduct calibration discussion with managers to ensure the Claim Department has consistency and understand of file handling expectations.

AMERICAN FAMILY INSURANCE

PROPERTY CLAIM ADJUSTER II, December 2018-June 2022

Conduct investigations on minor to complex property claims.

Conduct research via phone or internet to determine replacement/repair cost for both contents and structure.

Providing customer-driven solutions, support and/or services to meet and exceed the customer’s needs.

Assisted in value streaming project to lean out standard work for fast-track claims.

CASUALTY CLAIM DESK ADJUSTER, January 2002 – December 2016, January 2018 – December 2018

Conduct investigations of minor to complex auto, specialty vehicle, thefts, and 3rd party liability claims.

Previously handled moderate to severe bodily injury claims including negotiations and settlements.

Provide customer-driven solutions, support and/or services to meet and exceed the customer’s needs.

Train and mentor new hires assisting with their files and development.

Member of the Change Management Network within the organization to provide knowledge and expertise during the roll out of Claims Center.

Served as co-president of the Rec Committee for 5 years and current member of the LEAD committee

CASUALTY INVESTIGATIVE SUBJECT MATTER EXPERT, January 2017 –December 2017

Conduct claim file reviews for compliance with standard work and corporate claim best practices

Conducts employee training with Talent Development, Product Strategy and Lean assistance

Prepare for and facilitate Lean activities for Huddles, Standard Work and Continuous Improvement opportunities

Member of the Change Management Network within the organization.

FIRST NATIONAL BANK – BANK TELLER, June 1998 – May 2001 and September 2001 – December 2001

Managed $35,000 cash per day while processing 30 transactions per hour.

Assisted in daily balancing and auditing of cash drawers for accuracy.

Provided accurate and efficient services to customers while attracting new types of investments for the organization.

EDUCATION

Bachelors of Science Degree in Criminology & Criminal Justice- University of Missouri - St. Louis

Minor: Business Administration

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