Customer Service Representative
Resume:
Andrena Guy
Houston, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Home Care Assistance - Houston, TX
May 2010 to July 2023
• Answering patient calls and ensuring they are as comfortable as possible
• Vital signs monitoring and checking- Blood pressure, e.g.
• Cleaning medical equipment and supplies
• Nurses can communicate patient questions and concerns
• Help patients with dressing, bathing, and grooming
• Ensure that safety protocols are followed properly
• Professional ethics and patient privacy
• Stocking up on medical supplies
• Assisting patients to meet their nutritional and hydration requirements
• Keep patients clean by paying attention to their hygiene
• Transporting and moving patients, including helping them get into wheelchairs or beds. CSR - Customer Service Representative
Alexis Gp. L.p. - Houston, TX
January 2003 to April 2010
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Phone Interviewer
AT&T WinBack Program - Houston, TX
September 1995 to October 2003
• Conducted telephone interviews with respondents
• Recorded accurate and thorough answers using computer software
• Completed quotas in a timely manner, at or near 95-100 percent quality Education
GED
Galveston College - Galveston, TX
May 1995 to August 1995
Skills
• Customer service
• Cold Calling
• Live Chat
• Sales
• Upselling
• Computer Operation
• Technical Support
• Cash Handling
• Order Entry
Contact this candidate