Customer Service Assistant Manager
Resume:
Cheryl Bradford
Tempe, AZ *****
adzz3n@r.postjobfree.com
Work Experience
Customer Service Advocate II
CARVANA - Tempe, AZ
July 2022 to Present
Customer Service Advocate
Receive Inbound calls and also make Outbounds calls Assist customers with creating account
Educate customers with information regarding their account Place orders for customers purchasing a car
Input account information while helping customers
Transfer customers to other departments depending on what the matter is Experience in using multiple apps and tools to be successful. Workday,Okta,Microsoft, In Contact, Alvarado, Slack etc..
Operations Associate
Amazon/Central
September 2020 to July 2022
Currently working as an Operations Associate in Driver Support. Handling package level exceptions, communicating with and marking packages for drivers requiring assistance. I am also cross-trained in the Rescue, Address Validation and UST areas as well. Familiar with Microsoft Word, Excel, Amazon Chime, Grok, Firefox and Google browsers. Assistant Manager/CSR
Superstar Carwash
September 2016 to June 2020
Assisted customer with financial transactions, balanced cash register, and performed cash drops to safe. Prepped store for inventory, keeping accurate records of products. Cleaned and sanitized store and stocked shelves and coolers for customer.
Shift Leader
Dunkin Donuts
July 2014 to September 2016
Assisted customers and performed financial transactions, including safe drops and balancing cash register drawers. De-escalated customer complaints and issues. Maintained inventory for the store and updated records. Trained new employees and created work schedules. Maintained a clean, safe work environment and store. Dietary Aide
Colonial Assisted Living
August 2007 to May 2013
Maintained kitchen area. Created and served meals for residents, some with dietary restrictions. Cleaned and disinfected kitchen area. Assisted residents with special requests. Education
Associate's Degree in General Studies
Vincennes University - Vincennes, IN
May 2001 to August 2005
High school diploma or GED
Skills
• Cash Handling (3 years)
• Food Preparation
• Supervising Experience
• Microsoft Excel
• Cashiering (4 years)
• Food Service
• Cleaning Experience
• Microsoft Powerpoint (Less than 1 year)
• Dietary Aide Experience (6 years)
• Shift Management
• Store Management Experience
• Assistant Manager Experience (2 years)
• Commercial Cleaning
• Meal Preparation
• Cooking
• Kitchen Experience
• Leadership (2 years)
• Cleaning
• Communication skills (3 years)
• Computer skills (3 years)
• Management
• Organizational skills
• Teaching
• Customer service (10+ years)
• Microsoft Office (2 years)
• Restaurant experience
• Workday (Less than 1 year)
Certifications and Licenses
Driver's License
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