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Customer Service Assistant Manager

September 27, 2023

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Cheryl Bradford

Tempe, AZ *****


Work Experience

Customer Service Advocate II


July 2022 to Present

Customer Service Advocate

Receive Inbound calls and also make Outbounds calls Assist customers with creating account

Educate customers with information regarding their account Place orders for customers purchasing a car

Input account information while helping customers

Transfer customers to other departments depending on what the matter is Experience in using multiple apps and tools to be successful. Workday,Okta,Microsoft, In Contact, Alvarado, Slack etc..

Operations Associate


September 2020 to July 2022

Currently working as an Operations Associate in Driver Support. Handling package level exceptions, communicating with and marking packages for drivers requiring assistance. I am also cross-trained in the Rescue, Address Validation and UST areas as well. Familiar with Microsoft Word, Excel, Amazon Chime, Grok, Firefox and Google browsers. Assistant Manager/CSR

Superstar Carwash

September 2016 to June 2020

Assisted customer with financial transactions, balanced cash register, and performed cash drops to safe. Prepped store for inventory, keeping accurate records of products. Cleaned and sanitized store and stocked shelves and coolers for customer.

Shift Leader

Dunkin Donuts

July 2014 to September 2016

Assisted customers and performed financial transactions, including safe drops and balancing cash register drawers. De-escalated customer complaints and issues. Maintained inventory for the store and updated records. Trained new employees and created work schedules. Maintained a clean, safe work environment and store. Dietary Aide

Colonial Assisted Living

August 2007 to May 2013

Maintained kitchen area. Created and served meals for residents, some with dietary restrictions. Cleaned and disinfected kitchen area. Assisted residents with special requests. Education

Associate's Degree in General Studies

Vincennes University - Vincennes, IN

May 2001 to August 2005

High school diploma or GED


• Cash Handling (3 years)

• Food Preparation

• Supervising Experience

• Microsoft Excel

• Cashiering (4 years)

• Food Service

• Cleaning Experience

• Microsoft Powerpoint (Less than 1 year)

• Dietary Aide Experience (6 years)

• Shift Management

• Store Management Experience

• Assistant Manager Experience (2 years)

• Commercial Cleaning

• Meal Preparation

• Cooking

• Kitchen Experience

• Leadership (2 years)

• Cleaning

• Communication skills (3 years)

• Computer skills (3 years)

• Management

• Organizational skills

• Teaching

• Customer service (10+ years)

• Microsoft Office (2 years)

• Restaurant experience

• Workday (Less than 1 year)

Certifications and Licenses

Driver's License

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