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Project Manager Customer Service

Santa Ana, CA
September 27, 2023

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Rancho Cucamonga, CA 91730

Dedicated and focused Project Management Specialist with over 7 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

• Data Analysis

• Strategic Planning

• Contract Management

• Risk Management

• Inventory Control

• Vendor Sourcing

• Project Management

• Project Planning

• Project Development

• Schedule Management

HOMES PROJECT MANAGER 06/2021 to 04/2023

Opendoor Labs - Los Angeles, CA

Manage the execution of repair and renovation scopes on time, on budget and exceeding our quality standards.

Create repair and renovation scopes for local vendors adhering to quality and pricing standards.

Maintain a high level of customer care while developing a clear and thorough assessment of home condition.

Review neighborhood conditions, home comparable and conduct exterior assessments to facilitate the due diligence process prior to home purchase.

• Finalize preparation of home for listing including security system and sign set up.

• Respond to listed home quality issues in homes as they arise before resale. Support the closing team to determine the scope, price & validity of all repair asks during resale.

Support the Closing Team to determine the scope, price & validity of all repair asks during resale.

Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

VENDOR MANAGEMENT COORDINATOR 08/2020 to 06/2021 Mortgage Connect LP - Coraopolis, PA

Developed and implemented strategies for vendor onboarding, training, and performance management.

• Negotiated pricing and terms with existing vendors on behalf of the company. Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.

• Resolved conflicts between vendors and internal stakeholders in a timely manner.

• Locate, qualify, negotiate rates and recruit vendors in response to our client needs. Identify paperwork required by vendors; assists vendors with completing required paperwork.

Contact vendors to verify information and/or respond to inquiries and maintain all compliance requirements.

Assist in developing, administrating, analyzing, and evaluating written, oral and performance tests.

• Work closing with Title, Closing, Scheduling and Recording teams to evaluate daily EDUCATION AND



recruitment needs.

• Cultivate strong culture of partnership and resolution with our vendor network. VENDOR MANAGER 11/2017 to 12/2019

Opendoor - Las Vegas, NV

Develops, communicates and executes procurement strategies; analyzes market and delivery conditions to determine present/future material availability and competitive pricing.

• Train and manage a team of 20+ vendors on the vendor portal and protocols. Supervises preparation of bid packages, including scopes of work, payment and price schedules, insurance requirements, other exhibits, plans.

Assists accounting department in researching and resolving budget and payment issues, updates and maintains existing contracts as required.

Monitoring of acquisition reports and pipeline with active communication with acquisition teams for incoming properties.

Facilitate scheduling and dispatching of external partners during renovation, listed and resale.

Following up with contractors and other partners regularly to ensure project is tracking to budget and completion cycle time goals.

Working closely with leadership to ensure best practices are established and adhered to on each project.

College of Southern Nevada - Las Vegas, NV

Associate of Arts


• Licensed Real Estate Agent - 2023 - In progress

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