Customer Service General Manager

Billie Aliyas

Professional Profile

Restaurant General Manager

Train Employees Well

** ** ** ****** ***** me at once

Very Punctual

Controlled all money for restaurant

Leader

Worked with Computers

Great at growth of clientele

Great Customer Service

Great Asset Control

Zero Turnover as Manager

Never Miss Days

Professional Experience

BlueSprig Pediatrics

January 2022-Present

RBT2 – Registered Behavioral Tech

Responsibilities:

•Assess and make programs for children on the autistic spectrum

•Help the children gain social skill and help them with speech therapy

Torchy’s Tacos

June 2016-December 2021

Assistant Manager>Bar Manager>Kitchen Manager

*Kitchen Manager July 2017 – Dec 2021

Achievements:

•#1 in entire company for Talk-To-Manager comments by customers

•#1 in Bar Percentage in state of Texas

•Raised Audit in worst store in Houston from 60% to 80% *20% increase is the record*

•#1 *Two Different times I broke this record* for Highest weekly revenue for a month straight in store openings *140K per week 1st then 160K 2nd record

Responsibilities:

•Schedules Creating

•Order Food/Food Costs/Vendor relationships

•Hire/Fire Employees

•All Financials

•Training Employees to do any/every postion

•Maintain Level of Customer Service/Food Quality

WoodForest National Bank

September 2013 to June 2016

Banker/Teller

Achievements:

•Gained more accounts for store work for than anyone ever

•Made account Goals for 6 months in a row

Responsibilities:

•Sale, open accounts, handle high amounts of money, customer Service

Brother-in-laws-BBQ

Jan. 1987 to June 2011

General Manager

Cashier, Cook, Kitchen, etc

Achievements:

•Highest volume of business in its history

•Retained Customers for entire time I was in charge

•#1 in BBQ in Houston for 5 years

Responsibilities:

•Oversee all Asset & Budget Control

•Schedule and Pay to be done for 13 to 20 employees monthly

•Meet and exceed goals on sales and food monthly

•Make Sure Employees & Customers are Happy

•Keep all Paper Work & Folders Finished & Organized

Education

•GED in 2011

•LoanStar-Kingwood College

•Associates Degree in 2013

References

•References are available upon request.

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