Customer Service Advisor
Resume:
Roman Rangel
Fort Worth Texas 75082
Education General Motors Technical Training Computer and Automotive Parts Processing
September 1995Metro State University Business Administration September 1989- January 1991
CCCOne, Mitchell, Audatex, Reynolds and Reynolds, AS400, Pathways, I-Car Gold Certified
DRP EXPERIENCE..Geico, State Farm, USAA, Liberty Mutual, Progressive and more.
Experience
1/2017-6/2020
Caliber Collision/ Dallas Fort Worth
Provided outstanding customer service to all clients that came for maintenance on their vehicles. .
Inspected and identified parts requirements for damaged vehicles to determine repair time and total cost.
Prioritized need of parts according to which were deemed to a safety issue for the performance of the vehicle.
Went over vehicle inspections with customer and provided upsell options for the customers and went over a detailed estimate regarding current and future issues.
12/2012-8/2017:
Lexus of Tulsa/ Service Advisor/Internal Advisor
Provided outstanding customer service to all clients that came for maintenance on their vehicles. .
Inspected and identified parts requirements for damaged vehicles to determine repair time and total cost.
Prioritized need of parts according to which were deemed to a safety issue for the performance of the vehicle.
Went over vehicle inspections with customer and provided upsell options for the customers and went over a detailed estimate regarding current and .
01/2010-12/2012 :
Caliber Collision Service Advisor/Estimator/Production Manager
Inspected and identified parts requirements for damaged vehicles to determine repair time and total cost.
Provided outstanding customer to customer and all insurance companies in all aspects of collision repair.
Assisted management team to maintain a department with over $400,000 in monthly revenues.
Ordered parts on a variety of computer systems (CC2, Mitchell, ADP and Shoplink).
12/2005-01/2010:
Alamo Body and Paint Assistant Manager/Service Advisor/Estimator
Provided outstanding customer to customer and all insurance companies in all aspects of collision repair.
Assisted management team to maintain a department with over $500,000 in monthly revenues.
Ordered parts on a variety of computer systems (CC2, Mitchell, ADP and Shoplink).
Designed and implemented a system that significantly increased the accuracy and efficiency of parts delivery by reducing and simplifying the ordering process.
Trained all present and new employees on the new system. Inspected and identified parts requirements for damaged vehicles to deter
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