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Human Resources Customer Service

Jacksonville, FL
September 27, 2023

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Ronnie Miller

Jacksonville, FL *****


I am a team player, A CSR, collection specialist with multiple skills in several other fields, First and foremost I am an experienced collection specialist with over 38 years in the collection and skiptracing field. Very familiar with Federal laws such as the GBLA, FDCPA, and TCPA, I trained my employees about these laws. I specialize in accounts at least 90 days old. I am looking for long-term employment with remote work, but will consider onsite or hybrid because I can work day or night shifts, on the weekends and most holidays. I have great people skills, problem-solving skills, and negotiation skills. I handle stress or pressure very well and never do drama. The best way to contact me is by text at 1-904-***-****, or email at I use Microsoft Office, Excel, and several other programs, regularly, but I do not consider myself proficient in these programs as I think to be proficient you would need to use them daily maybe 4 or 5 times a day put. Looking for that one employer who needs a winner on his team, thank you for looking at my resume. Ron Miller Authorized to work in the US for any employer

Work Experience


Maximus - Jacksonville, FL

August 2023 to September 2023

Was trained in additional skills to be a CSR dealing with student loans, I was released but this job was way too much for me due to each account requiring multiple codes, and you could not just score the account with information. The codes involved were about 150 or more, and I considered this above me, however, I enjoyed my time there, as the trainers were supper nice and well knowledgeable. My computer skills were above average as we had people who had to have help with their systems every day. I am glad I moved on. to a better future, all else while there I scored high on. Business Owner/CEO/Manager

Ronnie Ray Miller Auto Recovery, LLC. - Jackson, MS January 1974 to March 2012

I worked on fraud accounts and accounts where vehicles were bought with deception. I did all types of vehicle repossessions, skip tracing, and collections all across the USA, and I also redid contracts for my clients, in my office. I did carlot inventories checking on vehicles to make sure they had not been sold or if they had been sold, to make sure my client had been paid. I did vehicle and personal property redeems, transports to auctions, door knocks, worked with lawyers, law enforcement, towing companies, and much more to negotiate the release and lower expenses for my clients. I am familiar with all types of repossession documents, DRN and RDN networks, and 2 or 4 camera setup and their use. CEO/Owner/Founder

National Collection Agency, LLC. - Amory, MS

January 1976 to January 1995

I worked on all types of accounts, B2B, personal and medical, including fraud to Fraudulent intent, using someone else SSI, Address, Name, Credit Card, Etc, l did all types of collections, skip tracing, form letters, and calls. posting debts to Equifax and TransUnion Very familiar with Federal Laws as well as State Laws on collections and sharing of debtor info. Made contact with customers, resolved problems, set up payment schedules, and worked to limit the loss on accounts. I used this company to work with my other companies. I will always put the client first and strive to reach the best outcome for all parties. Business Owner/CEO

Capital Bonding Agency - Amory, MS

January 1974 to January 1986

Federal, State, County, and City Bailbonds for 11 years, skip tracing, and some collections. A bounty hunter with over 350 felony arrests and tons of misdemeanor arrests. Continued to write and work for additional companies after I shut my company down for several years, Employee

Bradley Lumber Company - Aberdeen, MS

January 1972 to February 1984

I was an employee for a long time and later worked as an assistant foreman. We constructed TVA electrical sites, manufactured trusses, both steel, and wood beams, (flooring and sealing) poured concrete, electrical, and plumbing houses, remodeled, etc. I was also at the same time working for Murley Camp Construction on the weekends, where I did the plumbing, concrete slabs, and electrical on FHA homes and some remodeling. We also added additions to homes, bathrooms, and carports. etc. Business Owner/CEO

Special Investigations, LLC. - Amory, MS

January 1974 to January 1983

Legal processes, child custody, divorce cases, Insurance cases, (Workman's Comp Fraud), missing people, accident reconstruction, and all types of civil and criminal addition to this, I have worked with lawyers and law enforcement, to achieve an outcome for my clients. Education

High School Graduate

Smithville High School - Smithville, MS

May 1960 to May 1972


• Typing (10+ years)

• Military Experience (7 years)

• Owner, CEO, Leadership, management, problem solving,skip tracing (10+ years)

• Windows (10+ years)

• Fraud (10+ years)

• Office Management (10+ years)

• Human Resources (5 years)

• QuickBooks (10+ years)

• Phone etiquette (10+ years)

• Customer service (10+ years)

• Financial concepts

• Remodeling (10+ years)

• Recruiting (10+ years)

• Microsoft Outlook (5 years)

• Plumbing (10+ years)

Military Service

Branch: Army National Guard

Service Country: United States

Rank: 1-198 Armor

June 1974 to June 1980

Staff Sargent, I only regret I did not do my 20 years in the military, I got out due to early marriage and family.

Certifications and Licenses

Driver's License

Licensed locksmith


Certified Notary Public

Expired in Mississippi


Supervisory skills: Motivating & assessing employees — Completed January 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Analyzing data — Completed

January 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skilled in collections, skip tracing, fraud accounts, vehicle redeems, and personal property redemption. I also did new contracts for many of my clients from my office and in the field.

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