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Customer Service Maintenance Technician

Location:
Denver, CO
Posted:
September 27, 2023

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Resume:

ROBERT M. KASER

**** **** *****

Erie, Colorado *0516

Ph: 303-***-****

Email: adzz0v@r.postjobfree.com

CAREER OBJECTIVE

To utilize my communication, production, and supervision skills in a professional setting with opportunity for advancement.

MILITARY EXPERIENCE

United States Navy

VFA-113

Naval Air Station Lemoore, CA 93246

Honorable Discharge

SUMMARY OF WORK HISTORY

2009 to Present: Payment Alliance Int’l

7727 W. 6th Avenue, UnitB

Lakewood, CO 80214

Telephone: 1-877-***-****

Position Held: ATM Second Line Maintenance Technician

Perform required maintenance for ATM machines

Monitor Colorado ATM portfolio for cash withdrawal

Supervise Vendor/Contractor meets

Secure ATM sites for installation and removal

Audit ATM locations for cash load accuracy

Manage customer service calls

2001 to 2009: Pendum, Inc.

4600 S. Ulster Street

Denver, CO 80237

Telephone: 303-***-****

Position Held: Variable Billing Compliance Analyst

Review customer contracts and billing data

Manage customer contracts for compliance with billing criteria

Previous Position Held: First Line Maintenance Technician

Maintaining day to day operations of ATM’s

Manage customer service calls including minor repairs

Supervise second-line vendor/contractor meets for ATM maintenance support

1990 to 2001: United Parcel Service

5020 Ivy Street

Commerce City, CO 80022

Positions Held: Pre-loan Dispatcher and Saturday Air Delivery Driver

Manage package car delivery routes

Develop relief and vacation routes

Coordinate with customers for special delivery options

Manage tracking information date for premium services

Deliver of next day air, special air, and exception air packages

1986 to 1990: UNITED STATES NAVY

VFA-113

Naval Air Station Lemoore, CA 93246

Position/Class: Aviation Maintenance Petty Officer

Pre-flight, flight line aviation maintenance

Responsible for fueling and service of aircraft

Schedule daily, weekly, and monthly safety inspections

Organized aircraft log books

Maintained records for major aircraft components

SUMMARY OF QUALIFICATIONS

Able to demonstrate responsibility in numerous office, warehouse and supervisory positions with varying numbers of employees

Excellent organizational skills that require analysis of various projects to determine schedule requirements, prioritize and coordinate with supervisors and staff

Coordinated in handling numerous multi-faceted projects with varying degrees of difficulty and concurrent time restraints

Extensive experience, including but not limited to, coordination of projects, some data entry, scheduling, delivery management, and customer service.

EDUCATIONAL / VOCATIONAL BACKGROUND

USN Collateral Duty Safety Inspection (1989)

USN Aviation Maintenance Control Logs and Records (1989)

USN Aviation Plane Captain Certified (1986)

Graduate of Arvada West High School, Arvada, Colorado (1985)

REFERENCES AVAILABLE UPON REQUEST



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