Customer Service Administrative Assistant

KYRA JOHNSON

Forney, TX ***** 469-***-**** *************@*****.***

Receptionist Customer Service Administrative Assistant EDUCATION

Bachelor of Science, Dental Hygiene El Centro College, Dallas, TX August 2022 – Present Bachelor of Science, Early Childhood Education Eastfield College, Mesquite, TX August 2021 – December 2021 Bachelor of Science, Music Texas Southern University, Houston, TX August 2019 – May 2021 PROFESSIONAL EXPERIENCE

HHS-EVS Tech/ Environmental Services White Rock Medical Center- Garland, Tx June 7 2023 – August 14 2023

• The Environmental Service Technician is responsible for maintaining a high level of cleanliness within the hospital and adjacent buildings, which may require traveling from one facility to another without assistance.

• Respond to and initiate communication by phone, handheld radios, pagers etc.

• Floor care, dust mopping sweeping outside areas, scrubbing, stripping, and buffing, shampooing, spill, and trash removal.

• Damp washing of counters, telephones, desks, ledges, washing light fixtures, ceiling, and walls involves use of ladders or step stools.

• Cleaning and maintaining environmental tools and equipment. Warehouse Stocker Associate Neiman Marcus Direct – Dallas, TX February 2022 – May 2023

Stock incoming merchandise into the accurate warehouse location using an RF scanning unit

Inspect and quantify merchandise for stocking

Communicate vendor and processing issues to the supervisor, manager, coordinator, or lead

Collaborate with the team on shared assignments

Verify the accuracy of inventory per standard operating procedures (SOP), as well as record and communicate discrepancies to the appropriate personnel

Adhere to company safety standards and procedures Warehouse Associate Amazon Fulfillment Center – Wilmer, TX August 2020 – February 2021

Managed warehouse system updates to increase productivity and reduce errors

Operated pallet jacks to move items to and from warehouse locations

Logged unit quantities and entered data into the inventory database

Examined packages and goods for damage and notified vendors of replacement needs

Received deliveries, scanned packages, and updated orders in a proprietary database

Generated shipping documents, including packing lists and invoices CORE COMPETENCIES

Multi-tasking

Customer Service

Flexibility

Collaboration Skills

Strong Communication Skills

Relationship Building

Time Management

Prioritization Skills

Proactive and collaborative customer service and administrative professional with 4+ years of experience working in multiple roles in fast-paced environments. Demonstrate flexibility when adjusting tasks at the request of management. Reputation for demonstrating a solid work ethic and building sustainable internal and external relationships. In addition, known for providing superior support and service to customers. High dependability and capability of learning new processes and procedures quickly.

TECHNICAL SKILLS: Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Workspace, Social Media Platforms, POS Systems, Canva.com

Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality Sales Associate Bath & Body Works – Cedar Hill, TX June 2019 – January 2020

Arranged new merchandise according to approved schematics to encourage customer sales and to move overstocked items

Maintained knowledge of current promotions, exchange guidelines, payment policies, and security procedures

Cultivated trusting relationships with management, peers, and customers by making personal connections

Processed daily transactions to promote revenue growth and customer satisfaction

Offered product and service consultations and employed upselling techniques

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